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Sutton Ford - Service Center

Matteson, IL

4.4
3,260 Reviews

3,260 Reviews of Sutton Ford - Service Center

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August 21, 2022

I always get taken care of when im @ Sutton Ford, the staff is very professional, and they always keep me posted about the progress of the services being done to my car, and my car always comes back to More

by cancerwoman2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Mohrbach, Cree Lyons, Eric Eric
Sep 30, 2022 -

Sutton Ford responded

Hi, we're happy you found our staff to be so supportive during your experience here at Sutton Ford Inc.. Please let us know if there is ever anything else we can do for you! Safe travels!

August 21, 2022

Great Customer Service good Service. I would recommend to a family or friend, yes, yes yes More

by OMH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Eric
Sep 30, 2022 -

Sutton Ford responded

Hi, thank you for taking the time out of your day to tell us about your experience. Your recommendation means so much to us and we're so happy to have earned it. Have a great day!

August 19, 2022

Van in for engine work. Some nine grand or so for replacement. Picked up van and would not start and when they did get it started, had a check engine light on. Service write More

by fleet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nate Sutton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Eric
Aug 19, 2022 -

fleet responded

Would love to have further business out there, but need reassurances that this type of thing wont happen again.

August 19, 2022

Without fail, Sutton Ford’s staff is welcoming, pleasant, and has excellent customer service. They are responsive when you enter the door. They answer your questions, explain what is happening and promptly f More

by mpcesquire
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Mohrbach, Cree Lyons, Eric Eric
Aug 19, 2022 -

Sutton Ford responded

Thank you so much. We really do try. We appreciate this positive review and look forward to keeping you happy!

August 19, 2022

Service representative Jillian provides experience, knowledge and customer friendly service. Sutton service department opens promptly at 7am and this is appreciated. More

by AL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tall Caucasian young man replaced my battery. He was efficient and knowledgeable and provided great service. Spoke briefly with him kind and friendly young man
Sep 30, 2022 -

Sutton Ford responded

Al, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

August 18, 2022

Excellent service in a timely manner, professional, courteous staff, car is running great and was delivered clean. More

by ttapley240
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2022 -

Sutton Ford responded

Thank you for taking the time to notice those efforts and for leaving such an awesome review! Safe travels!

August 17, 2022

Everyone was very friendly and they had an answer for all of my questions. I received a call prior to the work being done and a call after. Definitely would take one of my fords up there again. More

by McRills
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure who i dealt with
Sep 30, 2022 -

Sutton Ford responded

Hi, thank you for leaving such a great review and high star rating. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

August 17, 2022

They did a fabulous job with servicing my vehicle in a timely and professional manner. More

by mrs_r_w
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason from quick lane
Sep 30, 2022 -

Sutton Ford responded

Hi, thank you for your wonderful response to the quality of service our Staff provides! We hope to be of service to you again! Take care!

August 17, 2022

The service was outstanding. I could not ask for anything better. Sutton Ford always is very good. More

by FrankR
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2022 -

Sutton Ford responded

Hi Frankr, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

August 17, 2022

Everyone was so helpful and efficient it made my experience very comfortable and satisfying The work was done In a timely manner and I found no complaints. Thank You very much. More

by oldschool1969
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zha'Keria Ross , Cree Lyons
Sep 30, 2022 -

Sutton Ford responded

Hi, we're pleased to hear everything was completed to your satisfaction! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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