Sutton Ford - Service Center

This rating has to do with the mechanics in the back. They do a half xxx job. I don’t know what they consider an oil change but they didn’t change my filters, which were very dirty. I recently took my ca They do a half xxx job. I don’t know what they consider an oil change but they didn’t change my filters, which were very dirty. I recently took my car in for battery service. They didn’t tell me that my battery was weak and I don’t believe they pulled the battery out to clean the negative post. I came back in and purchased 4 tires. At that time, because I mentioned that my car hardly started the next day, is when they said I needed a new one. They also mentioned that I need connectors for the battery in which I didn’t. I don’t like going to that service center because we never have interaction with the mechanics. They can say and not do whatever they want and don’t have to explain anything to the customers. As for the front desk people they don’t know much either. I’m in the Ford Pass program. I spent over $900 in the Quicklane. When I went to check my points I had 0. More

Quick Lane service was great! Jillian assisted me and Zachary took time to explain service completed on my 2012 Ford Edge. THANK YOU!!! Jillian assisted me and Zachary took time to explain service completed on my 2012 Ford Edge. THANK YOU!!! More

Service was okay, although the techs at first kept trying to say the windshield people should do it. But the job got done. Billing was okay, but a discount for AAA got left off. Worst of all: We have no inte to say the windshield people should do it. But the job got done. Billing was okay, but a discount for AAA got left off. Worst of all: We have no intention of selling this car, but now that we're in the database, Sutton is pestering several times a week to get us to sell. No. And now that I say this, I'm not sure I want to have service done there More

This dealership does a great job of getting you in and out quickly. Very professional at what they do. out quickly. Very professional at what they do. More

Attentive & Courteous. Everything done according to what was requested. No hassle. Thanks for all you did! Everything done according to what was requested. No hassle. Thanks for all you did! More

Thankful and Blessed that the Service received for my 2019 Ford Escape was quick and must needed. I am amazed at how my 🚘 is performing from the fantastic Service received, so GRATEFUL!!! 2019 Ford Escape was quick and must needed. I am amazed at how my 🚘 is performing from the fantastic Service received, so GRATEFUL!!! More

Sudden Ford fix my truck when everyone else kept putting grease on the problem but I'm very happy that they did it such a good job thank you grease on the problem but I'm very happy that they did it such a good job thank you More

Amazing customer service. Fast and efficient service on my car everytime. Always good above and beyond. Fast and efficient service on my car everytime. Always good above and beyond. More

I brought my truck in for the auto Butler service and when I walked into the door I was greeted by my full name. All of the employees were fantastic, my truck was done earlier than expected and it looked when I walked into the door I was greeted by my full name. All of the employees were fantastic, my truck was done earlier than expected and it looked just like when I first purchased it. All of the employees at Sutton Ford are fantastic! More

People are friendly, patience and honest. Appears excited to make me happy with my new purchase. They don’t charge me for every little request such as replacement for my antenna Appears excited to make me happy with my new purchase. They don’t charge me for every little request such as replacement for my antenna More