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Sutton Ford - Service Center

Matteson, IL

4.4
3,260 Reviews

3,260 Reviews of Sutton Ford - Service Center

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September 28, 2022

Brought my car in,because it shuts down I am afraid for my family life More

by MARGARETMICKIEL1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Service person did not sign invoice , Eric Eric
Sep 30, 2022 -

Sutton Ford responded

We will take a look at your vehicle concerns.

Oct 01, 2022 -

MARGARETMICKIEL1 responded

When can I bring my vehicle in for service, My email is margaretmickiel1@gmail.com my phone number is 773-820-1472

September 28, 2022

I love the fact i can come to Sutton and get treated like i am family . They have always taken care of me from purchasing my vehicles to servicing them . They are patient understanding and professional. They More

by ctolliver80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cree Lyons, Eric Eric
Oct 02, 2022 -

Sutton Ford responded

Ctolliver80, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

September 27, 2022

They are always treat,like family or best friend. They 're my people , my clique!.When I need something done,they will do it.Even thought when I was tight on money 🤑,they willing to bring the price d More

by Jeffrey Younger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Sutton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Vasquez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anita Sutton,sale rep ., LaToyta McDonald, Mike Semik, Randy Mohrbach, Cree Lyons, Eric Eric
Sep 30, 2022 -

Sutton Ford responded

Hello Jeffrey, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

September 26, 2022

the quick lane at Sutton Ford is probably the best service I received at a dealership More

by mtxvii77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica and Jillian in quick lane
Sep 30, 2022 -

Sutton Ford responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

September 26, 2022

Wish the service center would have done the recall on the Edge SUV truck Saturday More

by eddie-parker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2022 -

Sutton Ford responded

Hi, thank you for taking the time out of your day to tell us about your experience. If there is anything else we can do to assist you, please let us know! Take care!

September 26, 2022

Very helpful nice customer satisfaction, Jessica Harris was an excellent service representative Very Very satisfied. More

by shiwonah
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
JESSICA Harris
Sep 30, 2022 -

Sutton Ford responded

Hi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

September 26, 2022

They were very up front on how long the wait was for an oil change, they also provided me with a ride to and from the dealership. More

by mackyortiz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica
Sep 30, 2022 -

Sutton Ford responded

Hi, we are happy we could make your experience a positive one! Please let us know if you have any additional questions about services you received and thank you again for choosing Sutton Ford Inc.!

September 23, 2022

The location has great service. . but a small amount of vehicles to select because I was thinking about maybe trading my vehicle in More

by letroyalexander
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2022 -

Sutton Ford responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 23, 2022

My experience were very good, no problems and very knowledgeable concerning possible problems with vehicle More

by matthewstallings843
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Byrant
Sep 30, 2022 -

Sutton Ford responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 22, 2022

Great customer service and friendly people. I recommend it to alnyone who is looking for good people. More

by jason@lifespringnet.org
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cree Lyons, Anita Sutton
Sep 30, 2022 -

Sutton Ford responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

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