Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Sutton Ford - Service Center

Matteson, IL

4.4
3,260 Reviews

3,260 Reviews of Sutton Ford - Service Center

Sort by
October 07, 2022

Will never use them again. While some of the staff is excellent, others are absolutely horrible. Zack in your service department is a little jerk. More

by reggimiamor2016
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Zack
Report | Print
Oct 10, 2022 -

Sutton Ford responded

Hi, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Sutton Ford Inc. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. Please give us a call at (708) 720-8125 and we will do our best to make this better. We hope to hear from you soon.

October 07, 2022

The service was great I am greatly satisfied. So thank you for your support.A1 More

by revecca.turner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cree Lyons, Eric Eric
Report | Print
Oct 10, 2022 -

Sutton Ford responded

Revecca, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We hope to be of service to you again! Take care!

October 07, 2022

They located the problem fixed it and had me on my way. . I just love what Sutton ford do for me More

by clarissa.nuttall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 10, 2022 -

Sutton Ford responded

We are happy we could make your experience a positive one! Thanks again for your business! Take care!

October 05, 2022

As always excellent, informative and timely service by Sutton Ford. No doubt, they take excellent care of their customers. More

by mpcesquire
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Theresa at the cashier window
Report | Print
Oct 08, 2022 -

Sutton Ford responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

October 05, 2022

Sutton Ford has good mechanics and has really taken good care of my car thank you. More

by lawrencesomerville
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Eric
Report | Print
Oct 10, 2022 -

Sutton Ford responded

Hi, your comments keep us motivated and working hard for all our guests! Safe travels!

October 03, 2022

Your maintenance dept. was outstanding very nice and always had a smile on there faces when ever someone came. I was waiting over 2 hours for a oil change and they where r More

by tpalombi6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cree Lyons
Report | Print
Oct 08, 2022 -

Sutton Ford responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

October 03, 2022

I don’t agree with the cost of a diagnostic. It should be one price. More

by zallen32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eric Eric
Report | Print
Oct 14, 2022 -

Sutton Ford responded

We appreciate the feedback. Every system is different and some inspections require more time and expertise.

October 03, 2022

Great customer service, the staff was friendly and treated me like a queen, staff greeted you with a smile... Great job!💯 More

by rbarnette71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Mohrbach, Cree Lyons, Eric Eric
Report | Print
Oct 08, 2022 -

Sutton Ford responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Oct 08, 2022 -

rbarnette71 responded

My pleasure 🥰

October 03, 2022

Friendly and efficient service. Knowledgeable staff. Excellent Customer Service! Everyone I interacted with guided me to the Service Department. More

by jpizzofer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cree Lyons, Eric Eric
Report | Print
Oct 08, 2022 -

Sutton Ford responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

October 01, 2022

Wanted estimate for a problem that I already knew the existence $300 for an estimate really? That's terrible More

by Blomquistvincent
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Melissa LeBran
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 06, 2022 -

Sutton Ford responded

Hi, we are so disappointed to learn of this situation you have described. Please give us a call at (708) 720-8125 if you’d like to discuss this matter further. Thank you again for your honest feedback and we look forward to hearing from you. Take care.

1
...
65
66
67
...
326