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Sutton Ford - Service Center

Matteson, IL

4.4
3,260 Reviews

3,260 Reviews of Sutton Ford - Service Center

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October 18, 2022

Listened to concern and it was addressed in a timely manner. I will continue to use Sutton Ford service department More

by griffithtamorrow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2022 -

Sutton Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

October 18, 2022

They did my auto Butler but they didn't even clean the inside of the vehicle out the seats are staying everything's still not clean and I have stains in the auto Butler sides they did it okay just okay More

by STRETCHJDH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2022 -

Sutton Ford responded

Hi, we deeply regret to hear about your recent experience at our dealership. Our goal is to learn from your feedback and continue to improve for all of our valued clients. Please give us a call at (708) 720-8125 and we will do our best to make this better. We hope to hear from you soon.

October 18, 2022

Melissa was very pleasant and easy to work with . She made everything easy for me . She was amazing . More

by Dreadanea11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2022 -

Sutton Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

October 17, 2022

Sutton Ford offers great, quick service with a friendly staff and quality work. The quick lane service was excellent and very welcoming. More

by Steve.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Harris
Oct 20, 2022 -

Sutton Ford responded

Hello Steve, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

October 17, 2022

I was told I wasn’t going to pay for the repair and then I ended up paying $450. When I first called to get an estimate, I was just being told they didn’t know, and were still waiting on the part. Lastly, I More

by karlaboyo28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eric Eric
Oct 20, 2022 -

Sutton Ford responded

Hi, thanks for taking the time to leave us your honest feedback. We are disappointed to hear you did not receive top-notch customer service from us and would like the opportunity to try and make this right with you, if we still can. Please give us a call at (708) 720-8125 and we will do our best to make this better. We hope to hear from you soon.

October 17, 2022

Excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent More

by biggeelou52
Customer Service
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2022 -

Sutton Ford responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

October 17, 2022

So as thought I was scheduled for Sat 10/15/22 @930a I wasn't on the list. however, they still took me in and I was done I appreciate yr help SF. More

by paytonrose2323
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lester Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cree Lyons
Oct 20, 2022 -

Sutton Ford responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

October 17, 2022

No no no no no no no. No no no no no no no no no More

by denisemarie57
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Randy Mohrbach, Cree Lyons
Oct 21, 2022 -

Sutton Ford responded

Hello, thank you for the five star rating! We are always more than happy to assist you if anything else comes up. Take care!

October 15, 2022

When I go to Sutton Ford they always take care of me and making sure my vehicle is running right. More

by lawrencesomerville
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Eric
Oct 19, 2022 -

Sutton Ford responded

Hi, your wonderful feedback and rating mean a lot to us. Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

October 14, 2022

The service was great including the customer service that gave me the price of the repair. I would recommend their service department. More

by jsmith5845
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cree Lyons
Oct 17, 2022 -

Sutton Ford responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

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