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Sutton Ford - Service Center

Matteson, IL

4.4
3,260 Reviews

3,260 Reviews of Sutton Ford - Service Center

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October 21, 2022

Great service and I had no problem with them letting me know what was wrong with my ca. More

by g.neeley1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2022 -

Sutton Ford responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

October 20, 2022

My steering column on my vehicle is now vibrating and upon acceleration my vehicle is making a noise that it was not making before I brought my vehicle in. More

by marwatt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I am not sure who serviced my vehicle
Oct 21, 2022 -

Sutton Ford responded

We apologize for the inconvenience and we are happy to review your concerns. What is your name? You can call 708-720-8125

October 20, 2022

Friendly service Complete and honest assessment of problem communication of pertinent information as it relates to the repair More

by 4839hjc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cree Lyons
Oct 20, 2022 -

4839hjc responded

I have approximately 250,000miles on my Lincoln and Sutton Ford has helped me along the way.

October 20, 2022

All services were done in a timely fashion. Drop off and pick were easy and organized. More

by djklmeyers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Eric
Oct 24, 2022 -

Sutton Ford responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

October 19, 2022

Quick lane of Sutton is my favorite part of this dealership. Unfortunately on this visit I arrived during lunch rotation thus my wait time was longer than usual. More

by Sandranorris23
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2022 -

Sutton Ford responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

October 19, 2022

Poor communication internally and with customers, tried to charge extra on a pre quoted tire , when work was extremely late they did not communicate the client or within the different departments. They cha More

by asoloff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Melissa LeBran
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Eric
Oct 23, 2022 -

Sutton Ford responded

Hi, we are so disappointed to learn of this situation you have described. We would like the chance to talk to you further so please do call us at (708) 720-8125 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

October 18, 2022

I was overwhelmed with the service we received from Sutton Ford. They were kind, generous, professional and knowledgeable every step of the way. Thanks More

by Dwright3010@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Eric
Oct 21, 2022 -

Sutton Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

October 18, 2022

Service was performed great and I was very satisfied. All the requested repairs were done in a reasonable time. More

by tonyk1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Eric
Oct 21, 2022 -

Sutton Ford responded

Hi, we're pleased to hear everything was completed to your satisfaction! At Sutton Ford Inc., we value our customers and we look forward to seeing you on your next visit. Take care!

October 18, 2022

Professional, caring,and customer focused. They very easy to business with. They make every transaction pleasant. Even in those times when it could be very unpleasant. I trust them to what th More

by LIL31661
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Mohrbach, Cree Lyons, Eric Eric
Oct 21, 2022 -

Sutton Ford responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

October 18, 2022

They fixed my car faster than anticipated but now my car is making a new noise. More

by TAYLOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2022 -

Sutton Ford responded

Hi Taylor, thank you for sharing this recent experience with us. If you’d like to discuss this matter with one of our staff members, please give us a call at (708) 720-8125 at your earliest convenience. Thank you for your honest comments and we hope to hear from you soon.

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