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Sutton Ford - Service Center

Matteson, IL

4.4
3,260 Reviews

3,260 Reviews of Sutton Ford - Service Center

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October 25, 2022

Had appointment for Auto Butler but this time wasn't as well as previous times. More

by Ferrell,Danielle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure of name
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Oct 31, 2022 -

Sutton Ford responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

October 25, 2022

Customer service very good. They take time with you when you come for service., I love going to Sutton More

by lynette_cerocke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason
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Oct 31, 2022 -

Sutton Ford responded

Hi, thank you for taking the time out of your day to tell us about your experience. Please let us know if there is ever anything else we can do for you! Safe travels!

October 24, 2022

Excellent service and knowledgeable with Ford vehicles. I have chosen them for my vehicles over five years. Keep up the great customer service. More

by cfmullen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cree Lyons
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Oct 31, 2022 -

Sutton Ford responded

Hello, thank you for your kind words! We're happy we could help. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

October 24, 2022

I like going for service here even though it’s pretty far from me. Making an appointment makes all the difference and the staff is nice. More

by joyanewaffair
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Sutton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : LaToyta McDonald, Mike Semik, Randy Mohrbach, Cree Lyons, Eric Eric
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Oct 31, 2022 -

Sutton Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. We hope to be of service to you again! Take care!

October 24, 2022

Eric got me in quick. Got me my rental and got my ecosport fixed. Quickly More

by kellyadair5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Eric
Report | Print
Oct 31, 2022 -

Sutton Ford responded

Hi, we're so pleased to hear that everything was completed so quickly and to your satisfaction! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

October 24, 2022

They are friendly helpful and kind. They offered shuttle and rental for service. Very accommodating More

by cathy24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cashier 4 stars
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Oct 31, 2022 -

Sutton Ford responded

Hi, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 23, 2022

Customer service young lady was extremely polite and very thoughtful with asking questions of what else I need they seem to have taken care of all of the recalls. The van head on it. Pretty good experience More

by Darryl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cree Lyons
Report | Print
Oct 28, 2022 -

Sutton Ford responded

Hi Darryl, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Thank you so much for being one of our valued guests and we look forward to your next visit!

October 21, 2022

Very polite and helpful knowledgeable and willing to go that extra mile great experience thank you More

by dgreat1969
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2022 -

Sutton Ford responded

Hi, your comments keep us motivated and working hard for all our guests! Safe travels!

October 21, 2022

Still waiting for a recall part for my vehicle. It’s been 3 weeks. They said they would contact me when it comes in. More

by cdouggray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Eric
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Oct 26, 2022 -

Sutton Ford responded

Hi, we appreciate your feedback! Safe travels!

October 21, 2022

Although I received excellent customer service on Wednesday October 19th,from Melissa, Candy and Eric in Service it took 2 1/2 months and and me leaving multiple messages with no return phone calls More

by shalmarkay
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Eric
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