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Sutton Ford - Service Center

Matteson, IL

4.4
3,260 Reviews

3,260 Reviews of Sutton Ford - Service Center

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October 31, 2022

Always courteous and friendly. Clean waiting room and bathroom. Even though it's first come first serve, it's never a too long of wait. Great job everytime, I don't take my car an More

by donna5658
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Eric
Nov 07, 2022 -

Sutton Ford responded

Hi, we are happy we could make your experience a positive one! We try to provide all of our guests with a great atmosphere and world-class service that you can trust.

October 31, 2022

Received the autobutler paint protection plan and brought my car in for service a couple of days ago. The day after, I have noticed some minimal paint chipping on my car. I understand that paint chipping wil More

by ddougherty32194
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Cree Lyons
Nov 02, 2022 -

Sutton Ford responded

We apologize for the inconvenience. What is your name? Would you please call our manager Jaime at 708-720-8160 so we can rectify?

October 31, 2022

My experience at this dealership is always good! You are always treated as a valued customer! More

by kaybabies
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 27, 2022

My experience at Sutton Ford was excellent. My advisor Jillian was amazing, She made me aware of how much points that I had. She explain to me how I can utilize my points towards my oil change. More

by Virginia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2022 -

Sutton Ford responded

Hi Virginia, thank you for leaving such a great review and high star rating. Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

October 27, 2022

Jillian is very friendly, polite and courteous, She makes you feel apart of the Ford Family. That's great! Great Customer service skills. More

by ohenders52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2022 -

Sutton Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

October 26, 2022

Fred Rozak the Mechanic was very good. His service is always superior. Never have a recall for any work completed. More

by bowl839
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2022 -

Sutton Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

October 26, 2022

Always very attentive, courteous, professional and thorough. Took great care of me and my car. More

by mzangie225
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Eric
Nov 02, 2022 -

Sutton Ford responded

Hi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

October 26, 2022

Pricing was a bit much for a water pump especially when it’s their product More

by perkmac7
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2022 -

Sutton Ford responded

Hi, thank you for taking the time out of your day to tell us about your experience. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 26, 2022

This is a great place to bring my vehicle for my next service appointment. The customer service is great, the time frame of work completions was wonderful. I was very pleased! More

by Sharleatha McKinnie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cree Lyons, Eric Eric
Nov 02, 2022 -

Sutton Ford responded

Hi Sharleatha, we're pleased to hear everything was completed to your satisfaction! We hope to be of service to you again! Take care!

October 25, 2022

They done great work on and my husband vehicle love this dealer ship so I love my car More

by jeanette-golden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Eric
Oct 31, 2022 -

Sutton Ford responded

Hi, we are happy we could make your experience a positive one! We try to provide all of our guests with a great atmosphere and world-class service that you can trust.

Oct 31, 2022 -

jeanette-golden responded

I love my vehicle

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