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Sutton Ford - Service Center

Matteson, IL

4.4
3,260 Reviews

3,260 Reviews of Sutton Ford - Service Center

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November 05, 2022

Everyone was friendly and cordial. Cudoes to Jillian. She kept me informed after I had to return for additional work that was related to my brake issues. Management came through with s More

by 4839hjc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Sutton
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Vasquez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Eric
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Nov 11, 2022 -

Sutton Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Thanks again for your business! Take care!

November 03, 2022

Sutton Ford is dependable, reliable, and trustworthy. When I request service, emergency or routine maintenance, I can rest assured the both my 2092 Chrysler PT Cruiser and 1989 Mustang will perform beyon More

by GHamilton2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stacy
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Nov 10, 2022 -

Sutton Ford responded

Hi, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

November 02, 2022

Excellent service manager. They fixed my car correctly and got the repair paid for by my extended warranty. They explained everything to me on the phone after diagnosis. More

by JonVic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 07, 2022 -

Sutton Ford responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

November 02, 2022

No good service did not fix my vehicle right for. The second time try no more time More

by Rock
Customer Service
Recommend Dealer
No
Employees Worked With
Jamie Vasquez
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 02, 2022 -

Sutton Ford responded

We apologize for the inconvenience

November 02, 2022

The service was on point everyone knew there role , very polite and helpful. They listened. More

by banksunited25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Mohrbach, Cree Lyons, Eric Eric
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Nov 08, 2022 -

Sutton Ford responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

November 01, 2022

The staff was very polite and professional and my service was very timely! The end More

by Hkelly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember the name
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Nov 07, 2022 -

Sutton Ford responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

October 31, 2022

Polite listened to my concerns and addressed them in a very professional manner, offered transportation home while my car was being repaired. More

by mrouse6013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Eric
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Nov 07, 2022 -

Sutton Ford responded

Hi, we set high expectations for ourselves, so it’s gratifying to hear you had a great experience with us. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 31, 2022

Great visit. Organized and quick. Used online booking and everything was setup for me when I arrived. More

by efell7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Quick lane
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Nov 07, 2022 -

Sutton Ford responded

Hi, thank you for taking the time out of your day to tell us about your experience. Please let us know if there is ever anything else we can do for you! Safe travels!

October 31, 2022

Jessica has great customer service. She is always very friendly and kept me updated with my vehicle. More

by gonzalezm1987
Recommend Dealer
Yes
Employees Worked With
Jessica
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Nov 07, 2022 -

Sutton Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! It is great to hear our Staff took such great care of you! We hope to see you here again!

October 31, 2022

Everyone was courteous and nice. Received my services in a timely manner. . Services are too expensive and coupons should be offered there at the facility More

by FITNESS2YOU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 31, 2022 -

Sutton Ford responded

We receive your feedback. As costs are rising, the expenses are hard to overcome. Thank you for your visit and kind words.

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