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Sutton Ford - Service Center

Matteson, IL

4.4
3,260 Reviews

3,260 Reviews of Sutton Ford - Service Center

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November 11, 2022

Always Good service. Jillian is always very accommodating. Kind and efficient. Convenient and very friendly. More

by marguritemartin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 17, 2022 -

Sutton Ford responded

Hi, thank you for taking the time to notice those efforts and for leaving such an awesome review! Please let us know if there is ever anything else we can do for you! Safe travels!

November 10, 2022

Everyone was super nice and helpful. My car looked great! I would recommend Sutton ford More

by mmoriarity1980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember any names
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Nov 16, 2022 -

Sutton Ford responded

Hi, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Have a great day!

November 09, 2022

Jason assisted me he was very happy pleasant. Customer service was excellent..Will be coming back. Thanks Lynette More

by lynette_cerocke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
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Nov 15, 2022 -

Sutton Ford responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sutton Ford Inc.! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 08, 2022

I had my passenger door speaker replaced and later realized the inside door handle was not all the way snapped in place. I Just think an inspection should be done prior to returning the car to the cu More

by gettingmarriedsoon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Eric
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Nov 14, 2022 -

Sutton Ford responded

Hi, we really appreciate your feedback! If you'd be willing to provide more feedback, please reach out to us at (708) 720-8125 so we can assist you further.

November 08, 2022

I was extremely pleased with the service and attention I was given. The used car manager Matt was genuine, attentive to any needs or concerns and a pleasure to deal with. I would recommend Sutton Ford after More

by Playjeeps
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
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Nov 08, 2022 -

Playjeeps responded

I would just like to say to start that the dealership and its selection of quality vehicles to choose from were greatly appreciated after all of the other dealership I had visited that week. Everyone who was involved in my F150 purchase was friendly. The finishing touch that made it a truly enjoyable experience for me was having the opportunity to work directly with Matt the used car manager getting some things finalized with my truck purchase. He certainly went above and beyond to make sure that I was more than satisfied with the end result of our negotiations and my new truck. I look forward to continuing to use them as my ford dealer whenever needed.

Nov 14, 2022 -

Sutton Ford responded

Hi, we appreciate your recommendation of our dealership! Please let us know if there is ever anything else we can do for you! Safe travels!

November 07, 2022

The Quality of service has been excellent the customer service is professional. The price is high but expected. Overall I’m satisfied with the service. More

by E_WELCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2022 -

Sutton Ford responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!

November 07, 2022

Simple and easy. I had no trouble getting my car expected. Plus, the employees are nice. More

by Tame
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 07, 2022 -

Tame responded

Excellent!

Nov 14, 2022 -

Sutton Ford responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

November 07, 2022

It took close to 4 hours to have one tire replaced. Terrible and unacceptable. Very unhappy. More

by jentallant
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
No idea
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Nov 13, 2022 -

Sutton Ford responded

Hi, we always strive to do 100% for all of our customers so we’re extremely disappointed to hear of your negative experience with us. Please give us a call at (708) 720-8125 and we will do our best to make this better. We hope to hear from you soon.

November 05, 2022

The service department was friendly & very helpful when completing my repairs. It was also really fast service. More

by ranierbrown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Eric
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Nov 11, 2022 -

Sutton Ford responded

Hi, your comments keep us motivated and working hard for all our guests! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

November 05, 2022

Waited on a part for a long time to come in for a recall. Once the part came in Eric called me and got me scheduled right away More

by cdouggray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Eric
Report | Print
Nov 11, 2022 -

Sutton Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Safe travels!

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