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Sutton Ford - Service Center

Matteson, IL

4.4
3,260 Reviews

3,260 Reviews of Sutton Ford - Service Center

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November 16, 2022

Wait outside felt like waiting for gov handouts. Beryy Cold! Need another practice for opening More

by debra.sutton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
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Nov 18, 2022 -

Sutton Ford responded

Hi, thank you for sharing this recent experience with us. Please give us a call at (708) 720-8125 if you’d like to discuss this matter further. Thank you again for your honest feedback and we look forward to hearing from you. Take care.

November 16, 2022

Great job fixing my head lights and great customer service and mechanical service. It was professional More

by George Sr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Scott
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Nov 18, 2022 -

Sutton Ford responded

Hello George, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

November 16, 2022

Stop sending surveys for the 3rd time. Service advisor great. Service fair. Took 3 times to get it right. More

by adtravel2
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Eric Eric
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Nov 18, 2022 -

Sutton Ford responded

Hello, we appreciate you taking the time to leave us this feedback. We take our customers’ comments seriously so we hope that you’ll give us a call at (708) 720-8125 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability.

November 16, 2022

Great service, I’ll use them again and I will recommend them to someone else too. More

by kzkates1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cree Lyons, Eric Eric
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Nov 18, 2022 -

Sutton Ford responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

November 15, 2022

The service center is 100% professional I drive from downtown Chicago to Matteson to get my Lincoln MKT service I have never had to bring it back because the service was incomplete great job guys keep u More

by gypsilive2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2022 -

Sutton Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! At Sutton Ford Inc., we value our customers and we look forward to seeing you on your next visit. Take care!

November 14, 2022

Did not take long to do repairs. Eric, was very nice and efficient when needing anything after completing service. More

by Nesha Etalya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Eric
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Nov 17, 2022 -

Sutton Ford responded

Hi Nesha, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!

November 14, 2022

Good drop off service from jessie. Will be glad to come back again. Anytime thanks More

by ctiforbusiness
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessie
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Nov 17, 2022 -

Sutton Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

November 14, 2022

Good service at the location. Friendly for the most part. Did witness an semi-altercation that escalated further than it should have More

by traceypayne42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cree Lyons
Report | Print
Nov 17, 2022 -

Sutton Ford responded

Hi, thank you for sharing this recent experience with us. Please give us a call at (708) 720-8125 and we will do our best to make this better. We hope to hear from you soon.

November 14, 2022

Excellent help with all my vehicle issues. My family has used Sutton Ford for 3 generations More

by alhughes421
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anita Sutton, Eric Eric
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Nov 18, 2022 -

Sutton Ford responded

Hi, we are happy we could make your experience a positive one! At Sutton Ford Inc., we value our customers and we look forward to seeing you on your next visit. Take care!

November 12, 2022

Sutton Ford still have not addressed the poor service to my previous visit. Sutton Ford has a reputation of not responding to issues from the service department. There is no communication between Quick Lane More

by edddieman2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 18, 2022 -

Sutton Ford responded

Hi, we are so disappointed to learn of this situation you have described. Please give us a call at (708) 720-8125 and we will do our best to make this better. We hope to hear from you soon.

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