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Sutton Ford - Service Center

Matteson, IL

4.4
3,260 Reviews

3,260 Reviews of Sutton Ford - Service Center

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November 22, 2022

Service was great. I had a nice clean car upon pickup. That was a nice surprise. More

by mkrussotto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not aure
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Nov 23, 2022 -

Sutton Ford responded

Hi, your comments keep us motivated and working hard for all our guests! We hope to be of service to you again! Take care!

November 22, 2022

My visit at Sutton Ford dealership was a great visit, just went for oil change, but they were informed of two recalls and they completed them at that visit for me. More

by Jsjesmall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Great job Jason and my mechanic
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Nov 23, 2022 -

Sutton Ford responded

Hi, we appreciate your feedback! Thanks for your business! Take care!

November 21, 2022

Glad they were able to take me in. Went to another Ford Dealership and they were horrible. The wait was usual as to be expected I didnt mind. They were even able to take care of a reca More

by taschalewis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Mohrbach, Cree Lyons, Eric Eric
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Nov 23, 2022 -

Sutton Ford responded

Taschalewis, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

November 21, 2022

The warm friendly service you receive is outstanding and everyone is so loving they know by name and your always greeted with a smile More

by Free-badhabits
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Eric
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Nov 23, 2022 -

Sutton Ford responded

Thank you for leaving such a great review and high star rating. Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

November 18, 2022

This was the 4th time that I had to bring my SUV in to have service for the same problem More

by averyjackson.it
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Eric
Report | Print
Nov 18, 2022 -

Sutton Ford responded

We apologize for the inconvenience. We are looking into this concern

November 18, 2022

Very friendly and it didn’t take long. I was offered a ride back home. It’s very neat and clean… More

by karmelkizzed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 21, 2022 -

Sutton Ford responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

November 18, 2022

Fast and great service provided. All my questions were answered with details and information I could understand. More

by crystal.morales123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Eric
Report | Print
Nov 21, 2022 -

Sutton Ford responded

Hi Crystal, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

November 17, 2022

Very professional, very organized, great customer service. Offered me a ride to work. It was a quick process paying and getting my car. More

by DAVIDCJAMES42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Scott
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Nov 18, 2022 -

Sutton Ford responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

November 17, 2022

They provided 100% to meet my expectations. Great Service! Will definitely recommend to friends and family. More

by kathiemessi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Maymon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas, Cree Lyons, Eric Eric
Report | Print
Nov 21, 2022 -

Sutton Ford responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

November 17, 2022

The wait time was way longer than expected but Bryan was great. I might come back in future. More

by twshngtn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan
Report | Print
Nov 20, 2022 -

Sutton Ford responded

Hello, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (708) 720-8125 so we can work towards a resolution. We look forward to hearing from you. Take care!

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