Sutton Ford - Service Center

Good dealership when they tell you they're going to do something they do it they told me my truck would be ready the next day early they called me it was ready everything was done to my satisfaction thank something they do it they told me my truck would be ready the next day early they called me it was ready everything was done to my satisfaction thank you guys. More

Best dealer in south suburbs, friendly and they just go out of their way . No reason to go anywhere else . out of their way . No reason to go anywhere else . More

All of the staff at Sutton Ford. always polite and professional. Service is usually complete quickly as well. always polite and professional. Service is usually complete quickly as well. More

Jason was an awesome customer service representative. He makes sure all of my needs were met and ensure that I was satisfied completely He makes sure all of my needs were met and ensure that I was satisfied completely More

Dealership is great the service manager is not. 1 2 3 4 5 6 7 1 2 3 4 5 6 7 More

I had a poor service center experience. Not only did the service advisor over charge me which was refunded when I pointed it out. He also quoted me a price for repairing my seat that chang Not only did the service advisor over charge me which was refunded when I pointed it out. He also quoted me a price for repairing my seat that changed with out informing me or getting my approval. I noticed it upon pickup. Disappointing experience especially since I had recently purchased two 2022 escapes for our organization and directed our staff to only bring our fleet of cars here. I'm definitely rethinking that and reviewing all invoices we have gotten. More

Long time customer not happy with last service call. Went in for the works oil change and got stiffed on tire rotation. Said I needed to buy all new lug nuts because mine were "swollen". At a cost of $ Went in for the works oil change and got stiffed on tire rotation. Said I needed to buy all new lug nuts because mine were "swollen". At a cost of $360.00 for 20 new nuts before they could rotate tires. What a laugh! More

I think my advisor was Jessica doing my service maintenance on my truck I told her I had to be done by 1:45 and she had me out of there at 1:44 the truck was in perfect condition they said they cou maintenance on my truck I told her I had to be done by 1:45 and she had me out of there at 1:44 the truck was in perfect condition they said they could what they could do and they did what they said not like the other Ford dealerships in the area Jessica five stars I'd recommend them anytime More

Was not proactive in getting parts or checking work completed.. Had to get tires balance after strut replacement. Had to wait on camera knowing camera was out at the making of the appointment. completed.. Had to get tires balance after strut replacement. Had to wait on camera knowing camera was out at the making of the appointment. More

My wait time was not articulated to me. I had to check on my vehicle I had to check on my vehicle More