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Sutton Ford - Service Center

Matteson, IL

4.4
3,260 Reviews

3,260 Reviews of Sutton Ford - Service Center

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January 05, 2023

The service on the problem I had for my vehicle was handled very professionally and timely as it could’ve been considering it was the Holiday weekend and having to wait on the part to be delivered. More

by 10447GUYTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2023 -

Sutton Ford responded

Hi, we are happy we could make your experience a positive one! At Sutton Ford Inc., we value our customers and we look forward to seeing you on your next visit. Take care!

January 04, 2023

Excellent customer service. Very thorough follow up. Easy drop off options. Knowledgeable service staff. Will be back More

by twins1088
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Eric
Jan 06, 2023 -

Sutton Ford responded

Hi, we're happy to hear you had such a positive experience with our team! We do hope we can be of assistance in the future. Take care!

January 04, 2023

I would recommend them to other’s. They did an amazing job, and had Very good customer service skills More

by kandicenayes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cree Lyons, Eric Eric
Jan 06, 2023 -

Sutton Ford responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

January 03, 2023

Great group that took care of my service of my vehicle every aspect went better than expected More

by BOSS76.TC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cree Lyons
Jan 05, 2023 -

Sutton Ford responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

January 02, 2023

Ive had better experiences there. My complaint is i took my diesel truck for fuel fiters and oil change. Long story short i was over charged for the “delux” oil change and they did no More

by Jangelo7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I dont see anyone i dealt with.
Jan 05, 2023 -

Sutton Ford responded

Hi, we are so disappointed to learn of this situation you have described. Please give us a call at (708) 720-8125 and we will do our best to make this better. We hope to hear from you soon.

January 02, 2023

Great, quick service. Sutton Ford’s quick lane is a great first come first serve service that get in and out and continue with your day. More

by Steve.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Dunkin Scott Jr
Jan 05, 2023 -

Sutton Ford responded

Hi Steve, thank you for taking the time out of your day to tell us about your experience. Please let us know if there is ever anything else we can do for you! Safe travels!

January 02, 2023

Courteous and kept me updated. Have good estimate of when work could be expected to be finished. More

by Chico
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2023 -

Sutton Ford responded

Hi Chico, we're glad you had such a wonderful experience with us! If there's anything further we can do for you, we are happy to help!

December 31, 2022

I received quick friendly and efficient service. I will definitely return and tell a friend of the good service.👌 More

by Mike Barnes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
A cool tall brother with dreads, I forgot his name.
Jan 02, 2023 -

Sutton Ford responded

Hi Mike, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

December 31, 2022

Always can get an appointment that’s convenient for me. I did get to use their car service for a ride to work. The guy was very friendly and I was comfortable with his driving. More

by tamhuyser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2023 -

Sutton Ford responded

Hi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

December 30, 2022

Timely organized service see ya next time okay and keep up the good work Sutton More

by kalfortenber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Eric
Jan 02, 2023 -

Sutton Ford responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

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