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Sutton Ford - Service Center

Matteson, IL

4.4
3,260 Reviews

3,260 Reviews of Sutton Ford - Service Center

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January 09, 2023

The whole team is always great . Eric was on point my vehicle was on time and ready to go More

by jayce1325
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Eric
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Jan 11, 2023 -

Sutton Ford responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

January 09, 2023

Sutton Ford is always dependable. The Staff is very professional and always helpful. I received Great Customer Service. More

by Mamie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Sutton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason was very helpful. , LaToyta McDonald, Mike Semik
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Jan 11, 2023 -

Sutton Ford responded

Hello Mamie, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

January 08, 2023

Everyone was helpful and efficient when it came to getting my vehicle in and repaired and keeping me updated More

by nickmayden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 10, 2023 -

Sutton Ford responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

January 07, 2023

Everything was completed and finished the way I had expected and the car looked great More

by dweller5719
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cree Lyons
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Jan 08, 2023 -

Sutton Ford responded

Hi, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help! Take care!

January 06, 2023

Will try to meet your needs, very service oriented, pleasant atmosphere, good service on what needs to be done More

by hamptonmark34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 08, 2023 -

Sutton Ford responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

January 06, 2023

Staff is great sales on BS could have told me deal couldn't b made 2 weeks ago More

by freddiesnerling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 08, 2023 -

Sutton Ford responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sutton Ford Inc.! If you have any further questions, please give us a call. We're always happy to help! Take care!

January 06, 2023

I had an appointment for 9:30 and my car was not taken in for repairs until 11:30! My time is valuable and sitting for 2 hours is unacceptable! The only reason I was at the dealer was to repair a recall on More

by anna_crete
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Eric
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Jan 06, 2023 -

Sutton Ford responded

We apologize for the inconvenience. The appointments are set up to guarantee we can look at the vehicles that day since repairs and parts often get us off schedule. We encourage most to accept the ride home or locally if the repair can't be completed asap. We are sorry that you did not have a completely satisfied experience.

January 06, 2023

Sutton Ford is an amazing dealership. The service department is an awesome place to take your vehicle for any work you need. They are knowledgeable dependable and very caring people. More

by regennajordan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stacey McClain, Cree Lyons
Report | Print
Jan 08, 2023 -

Sutton Ford responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

January 05, 2023

The service was provided promptly. Melissa was nice and professional. She was attentive as well More

by jereecebrown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 07, 2023 -

Sutton Ford responded

Hi, we are happy we could make your experience a positive one! At Sutton Ford Inc., we value our customers and we look forward to seeing you on your next visit. Take care!

January 05, 2023

Service at Sutton was great. I would recommend anyone who needed work done on their vehicle. More

by johnsonkim81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Eric
Report | Print
Jan 07, 2023 -

Sutton Ford responded

Hi, we are happy we could make your experience a positive one! At Sutton Ford Inc., we value our customers and we look forward to seeing you on your next visit. Take care!

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