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Sutton Ford - Service Center

Matteson, IL

4.4
3,260 Reviews

3,260 Reviews of Sutton Ford - Service Center

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January 12, 2023

The customer service is always great & they were able to price match my tires. Thanks! More

by Carfan19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stacy
Jan 16, 2023 -

Sutton Ford responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

January 11, 2023

My experience was fantastic. I was never left in the dark about my vehicle the staff was friendly and very professional More

by fcje4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cree Lyons, Eric Eric
Jan 13, 2023 -

Sutton Ford responded

We are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

January 11, 2023

Excellent service. However, the free car wash was unavailable. A sign was posted indicating the reason was due to inclement weather. The weather was sunny and 40°. :- More

by rcrens2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2023 -

Sutton Ford responded

We are happy we could make your experience a positive one! At Sutton Ford Inc., we value our customers and we look forward to seeing you on your next visit. Take care!

January 11, 2023

The guard under the truck was put back on loosely it should of been tightened down I heard it vibrating under the truck that’s how I new More

by thompson.tim
Recommend Dealer
No
Employees Worked With
Cree Lyons
Jan 12, 2023 -

Sutton Ford responded

We apologize for the inconvenience and we are more than happy to take a look at it

January 10, 2023

Very professional and timely Service" Technicians does Great work" I can't say enough of how satisfied and pleased I am with "Stacy McClain" his work,and keeping me informed. About Future needs... More

by Happy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
Jan 11, 2023 -

Sutton Ford responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

Jan 11, 2023 -

Happy responded

Thank U and Ur. team...!!!

January 10, 2023

The work was done in a timely matter thanks Melissa, Jamie, Jennifer, and Jillian and Maddie the manager met More

by agljt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2023 -

Sutton Ford responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sutton Ford Inc.! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 10, 2023

Everyone was so friendly and so informative, and when asked, they answered right away. Thanks. More

by Annette H.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cree Lyons, Eric Eric
Jan 13, 2023 -

Sutton Ford responded

Hi Annette, thank you for leaving such a great review and high star rating. Please let us know if there is ever anything else we can do for you! Safe travels!

January 10, 2023

Staff was pleasant and made me feel welcome. Procedure took less time than I thought it would, & a free car wash was icing on the cake! Will be back for next maintenance. More

by dhs601
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cree Lyons, Eric Eric
Jan 13, 2023 -

Sutton Ford responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

January 09, 2023

Horrible experience with the service department. Had the rear brakes done in Marc and the rear caliper fell off because the caliper bolts we not torqued properly. Sutton Ford did not accept responsi More

by tonyub
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Melissa LeBran
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2023 -

Sutton Ford responded

Hi, thanks for taking the time to leave us your honest feedback. We are disappointed to hear you did not receive top-notch customer service from us and would like the opportunity to try and make this right with you, if we still can. Please give us a call at (708) 720-8125 and we will do our best to make this better. We hope to hear from you soon.

January 09, 2023

Sutton ford has employees that go above and beyond to keep you rolling safely. They treat you like family. I wouldn’t want to trust my vehicle with no other dealership but them . More

by ctolliver80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2023 -

Sutton Ford responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

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