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Sutton Ford - Service Center

Matteson, IL

4.4
3,259 Reviews

3,259 Reviews of Sutton Ford - Service Center

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January 30, 2023

I must say you made me feel as if my issues were yours as well. I'm thankful that I chose sutton Ford to help me with my issues I was taken care of in a timely manner I didn't feel as if I was bothering anyo More

by lamont3888
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Eric
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January 29, 2023

I go to Sutton because I get the best friendly service. Melissa Lebran & Jaimey Lebran are excellent & give trustworthy service to both of my Lincolns. More

by dr.lwojcik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 01, 2023 -

Sutton Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

January 28, 2023

Excellent service thanks to Ms Melissa. She kept me informed on parts and rental service was exceedingly great!Thanks ford More

by Hopkinslinda84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Mohrbach, Cree Lyons, Eric Eric
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Jan 31, 2023 -

Sutton Ford responded

Hi, thank you for leaving such a great review and high star rating. Please let us know if there is ever anything else we can do for you! Safe travels!

January 28, 2023

My service specialist was the absolute best. She went above and beyond to help me. More

by LadyP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Maymon
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 31, 2023 -

Sutton Ford responded

Hi, we are happy we could make your experience a positive one! It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!

January 26, 2023

I am completely dissatisfied with Sutton Ford I have nothing else to say. I have no more comment. More

by marysteel52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Melissa LeBran
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cree Lyons
Report | Print
Jan 29, 2023 -

Sutton Ford responded

Hi, we are so disappointed to learn of this situation you have described. We take our clients' comments seriously and want to understand in further detail what exactly went wrong. Please reach out to us at (708) 720-8125 at your earliest convenience so we can begin working towards resolving this matter. We value your business and understand we can always improve so we hope to speak with you soon.

January 26, 2023

Good communication. I appreciate the shuttle service. A service person left a Dunkin cup in my car. More

by jdlewis3740
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cree Lyons
Report | Print
Jan 29, 2023 -

Sutton Ford responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is ever anything else we can do for you! Safe travels!

January 26, 2023

The girl behind the desk was very courteous and helpful. I had a problem and I was out of town and they are said they could check the car on Saturday morning. I arrived on Saturday morning and they immediat More

by R.iversen
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Eric
Report | Print
Jan 30, 2023 -

Sutton Ford responded

Hi, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

January 25, 2023

Melissa LeBran kept me informed of updates. She is awesome to work with. She's a keeper!!!! More

by tracyjgardner
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 27, 2023 -

Sutton Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

January 25, 2023

Service is great but your car is cost too much. I don’t like doing surveys. I hope this is the last one I have to do with you. More

by nhenley92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 27, 2023 -

Sutton Ford responded

Hi, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

January 25, 2023

Courteous friendly atmosphere and great service. I have been having my car serviced there since I bought it there ten years ago. I have always been satisfied with the service. More

by samm779
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cree Lyons, Eric Eric
Report | Print
Jan 27, 2023 -

Sutton Ford responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

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