Sutton Ford - Service Center

Great customer service dept. Dealing with Dave and Clint in the service dept. has been fantastic. They really seem to take alot of pride and care about my truck. They are very go Dealing with Dave and Clint in the service dept. has been fantastic. They really seem to take alot of pride and care about my truck. They are very good about communicating the status and condition of the work being done. Keep up the good work guys. More

Wonderful people to work with great job . Wonderful and Curtis people to work with what a great job.Melissa LeBran. I appreciate everything you do for me and my vehicle. Thank you. Wonderful and Curtis people to work with what a great job.Melissa LeBran. I appreciate everything you do for me and my vehicle. Thank you. More

Sutton Ford Service Another great experience! Thank you Erik for taking care of all of our Fords. My family will continue to bring our vehicles to Sutton and see Erik for Another great experience! Thank you Erik for taking care of all of our Fords. My family will continue to bring our vehicles to Sutton and see Erik for all of our service needs. Thanks! More

Awsome Service for my Lincoln Car battery was acting up. Had to jump car to start every day. I called Sutton and made an appointment for next day. Was in and out in less than an ho Car battery was acting up. Had to jump car to start every day. I called Sutton and made an appointment for next day. Was in and out in less than an hour with new battery. No more problems plus battery was covered by warranty. More

Always Great Quick Lane (Jaime) is always friendly, knowledgable, and great! He always greets me by name. It is always nice when a business bothers to remember th Quick Lane (Jaime) is always friendly, knowledgable, and great! He always greets me by name. It is always nice when a business bothers to remember the customer. I was there for basic maintenance and even though it was very busy the service was very timely. More

Short wait Liked the cars on the floor the vending machines free water and coffee free loner and Melissa LeBran is very knowledgeable she always greets you with Liked the cars on the floor the vending machines free water and coffee free loner and Melissa LeBran is very knowledgeable she always greets you with a smile More

Check Engine Light I have a couple of Ford vehicles and been going to Sutton ford for my repairs and can honestly say the service is great and Melissa and her Technician I have a couple of Ford vehicles and been going to Sutton ford for my repairs and can honestly say the service is great and Melissa and her Technicians know how to diagnose a problem in a timely manner. It's a comfort to know that my vehicles are getting repaired properly on the first visit. Thanks for the Great Service More

Excellent Bryan and Jamie were very good to me I will be coming back for future service. The pricing was reasonable despite finding out the works package went u Bryan and Jamie were very good to me I will be coming back for future service. The pricing was reasonable despite finding out the works package went up More

They always do a good job My experience is always good when I'm at Lincoln. I hate leaving reviews because I have nothing to talk about. So you are lucky you're getting this m My experience is always good when I'm at Lincoln. I hate leaving reviews because I have nothing to talk about. So you are lucky you're getting this much out of me More

Same issue different cause I brought my 2014 Ford escape in November 17th because my engine overheated after running for 10 minutes via the auto start. Took it in for service, w I brought my 2014 Ford escape in November 17th because my engine overheated after running for 10 minutes via the auto start. Took it in for service, was reported a fractured heater hose. Not covered under power train warranty so was $800 (repair&rental). Two weeks after that repair, truck prompted coolant level very low and service needed. Brought in, service said nothing wrong with truck, "turned off" prompt and told me it was safe. This week, after 10 minutes of running via remote start, engine overheated. Service says my battery is low and sensor hub is malfunctioning. Quoted me 500 for the repair, of course not covered under warranty and rental not included. Asked to speak with manager, left a message. Service dept calls back hours later and ask if manager has called back. They had not. Service on the sensor hub and rental is comped but had to pay for battery. Easily the 15th time something like this has happened to me with this truck they sold me in 2016 as a certified pre-owned vehicle. It's unsafe and they know that. And their service is constantly "fixing" it but it's never actually ran more than 5 months without being in their service department for major repair. Either they are incompetent on how to fix their products or they aren't actually fixing anything and charging me hundreds of dollars for a false service, or they sold me a defective product that's unsafe and unpredictable from the beginning. In any of those scenarios, they are unequivocally wrong and unfit to be selling or servicing vehicles at this dealership. I hope and pray sincerely that nothing happens to me or the cars in the vicinity when this unsafe vehicle malfunctions and I am unable to control it due to poor service. More