Sutton Ford - Service Center

Not pleased with the outcome Not happy that we were told the "wind" noise that sometimes comes from the driver's window is because it is a Ford Focus - hard to believe. Not happy that we were told the "wind" noise that sometimes comes from the driver's window is because it is a Ford Focus - hard to believe. More

My experience The staff is very friendly, helpful and does excellent work in a timely manner. I have no problem referring friends and family to this location. The staff is very friendly, helpful and does excellent work in a timely manner. I have no problem referring friends and family to this location. More

The Auto Butler Program is great and I always good service. The auto butler program is nice because it's good to have the car back every six months to have it completely cleaned and have the protective coated r The auto butler program is nice because it's good to have the car back every six months to have it completely cleaned and have the protective coated reapplied to the exterior paint. The inside of the car gets vacuumed, shampooed, and other areas are wiped down. Everything always looks good. More

Slow service sullied my experience Process took more than the allotted 2-5 hours. Didn’t give any clear answers as to when I could expect my car to be done. After 6 hours they still wer Process took more than the allotted 2-5 hours. Didn’t give any clear answers as to when I could expect my car to be done. After 6 hours they still weren’t finished. More

Friendly staff, horrible service The staff is extremely friendly. The facility is clean and welcoming. The service is very poor. EVERY time I come for work on my car (3rd time) I have The staff is extremely friendly. The facility is clean and welcoming. The service is very poor. EVERY time I come for work on my car (3rd time) I have to return for them to correct a problem they created. Recently I had a recall on my door panel. I let them fix it. Because it took so long, I was rushing out the facility to pick my children up. When I got home I noticed that I could see staples coming out the panel through my window. Now I have to return for them to fix it! It's so frustrating and time consuming to have to keep coming back. More

One spoils the bunch The quick lube guys were good.. The service woman next to the cashier was very helpful. If I referred someone it would to her. The guy with the bear The quick lube guys were good.. The service woman next to the cashier was very helpful. If I referred someone it would to her. The guy with the beard was a xxxxxxx. That's the nicest word I can use. Also the porter service sucks. Car is never cleaned nice since the porter department was changed. Its bad when you don't even want a free wash. More

Good experience Good experience . Brought the car in for initial repairs thought they were completed the problem showed up again and then I was charged double for s Good experience . Brought the car in for initial repairs thought they were completed the problem showed up again and then I was charged double for something that should’ve been fixed the first time . More

1st class operation. This coming from a Cadillac GM of 30 yr 1st class operation, seamless, timely professional. Drivers were on time, in uniforms and super courteous! What more could you ask for in a service ex 1st class operation, seamless, timely professional. Drivers were on time, in uniforms and super courteous! What more could you ask for in a service experience. More

I was taken good care of. My car looked excellent. MY AUTO BUTLER WAS EXCELLENT .MY MKX WAS CLEANED EXCELLENT. T MY MHEY TOOK ME HOME AND BROUGHT ME BACK. .I WAS AMAZED AT MY SERVICE. MY AUTO BUTLER WAS EXCELLENT .MY MKX WAS CLEANED EXCELLENT. T MY MHEY TOOK ME HOME AND BROUGHT ME BACK. .I WAS AMAZED AT MY SERVICE. More

Pick up The added service of picking up my car a giving me a loaner is a great add on while your car is being servicing my MKX. The added service of picking up my car a giving me a loaner is a great add on while your car is being servicing my MKX. More