Sutton Ford - Service Center

Great Melissa really makes sure her costumers are satisfied. It was no problem receiving a loaner car. The first time my problem wasnt totally resolved, but Melissa really makes sure her costumers are satisfied. It was no problem receiving a loaner car. The first time my problem wasnt totally resolved, but as soon as I made them aware of the situation. Melissa was right on it. Truly appreciated!! Thanks Melissa and all of the service department! Job well done! More

Melissa does a great job. Melissa in your service department does a great job every time I bring MY Car. I will continue to bring my car there for Service. Melissa in your service department does a great job every time I bring MY Car. I will continue to bring my car there for Service. More

Auto Butler Service Excellent service experience. Attendant offered many options for alternative transportation while car was being serviced. Car was ready when promised. Excellent service experience. Attendant offered many options for alternative transportation while car was being serviced. Car was ready when promised. Attendant Jillian was very pleasent to work with. More

It took 3 returns, they finally got it right Air bag recall is what brought me in ...The Technician keep leaving things unplugged. ( lighter plug, then my air and heat circulation wasn’t plugged Air bag recall is what brought me in ...The Technician keep leaving things unplugged. ( lighter plug, then my air and heat circulation wasn’t plugged in.. THAT WAS A Scary morning it was raining and my defogger wasn’t working.They fixed that .... Then the heat wasn’t reprogrammed . I had no heat. The finally corrected everything, They kept me in a nice loaner (2) . That was really nice... More

Great job My wife loves it when she gets her car back from the auto Butler. I think this service should be included in purchasing your vehicle . My wife loves it when she gets her car back from the auto Butler. I think this service should be included in purchasing your vehicle . More

Great service as always, they got me in and out without a problem it’s a pleasure doing business with the service department everyone there is always helpful as always, they got me in and out without a problem it’s a pleasure doing business with the service department everyone there is always helpful More

Quick Express I dropped off my truck for a routine service. Jamie called to tell me I was due for an oil change and they could do it all today so I didn’t have to m I dropped off my truck for a routine service. Jamie called to tell me I was due for an oil change and they could do it all today so I didn’t have to make another trip. He called me to pick it up 2 hours earlier than we agreed. Now that’s good service. I love this place. More

Good service, friendly personnel, completed work in a timely Friendly personnel, work completed in a timely fashion. I feel safe and secure having my car serviced at the dealership, knowing their knowledge of Friendly personnel, work completed in a timely fashion. I feel safe and secure having my car serviced at the dealership, knowing their knowledge of Ford vehicles is extensive. More

Jillian great as always Jillian great as always. Always is Jillian great. I am always pleased with the great service from Jillian. If you like great then always see Jillian. Jillian great as always. Always is Jillian great. I am always pleased with the great service from Jillian. If you like great then always see Jillian. More

Brakes and oil change I received great service during my routine maintenance visit. I only wish I could have been offered a better deal when I purchased the vehicle. I woul I received great service during my routine maintenance visit. I only wish I could have been offered a better deal when I purchased the vehicle. I would have preferred buying from Sutton since it's in my neighborhood instead of in Midlothian. More