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Sutton Ford - Service Center

Matteson, IL

4.4
3,260 Reviews

3,260 Reviews of Sutton Ford - Service Center

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June 19, 2019

Tire repair It was an oil change and tire repair. Nice job..Great service. SUTTON Ford is our dealership for LIFE. Sutton Ford, offers rides and communicate wi More

by Teller web
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 19, 2019

Terrible Customer Service They charged me $300 to look at my car and tell me to take it some where else to get serviced and I have the premium warranty. They also did not close More

by lenae213
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
tim schafer , Dave Pleckham
Jun 19, 2019 -

Sutton Ford responded

Customer had two concerns; Exhaust leak and sunroof leak. Customer approved diagnosis charge if warranty did not cover repairs. Warranty did not cover repairs, therefore diagnosis was customer's responsibility. We apologize for any inconveniences experienced during service visit. We try to extend excellent service to all our customers.

June 18, 2019

Great Jillian is very proficient and professional and wants the best service for her customers...She deserve a raise for her work ethics and excellent servi More

by lbibbie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Pleckham
June 18, 2019

Professional Very professional atmosphere on time, customer friendly good quality work. I think returning messages in a timely manner is paramount for returning se More

by politicalpaul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Pleckham
June 17, 2019

Oil change They was very helpful but need better prices on the oil change this is really high to high. Just good work more to be done on. Prices. More

by jeanette-golden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Pleckham
June 17, 2019

I was there for auto butler service. Jillian and Jamie are always very professional and super courteous whenever I come in for service. They are truly assets to this dealership, particula More

by reed_sherese
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 17, 2019

No start, they picked it up and repaired it with no problem They wanted nothing but to satisfy me. They couldn't have been nicer!!! They also asked if I needed anything else to be fully satisfied, which I did More

by bmttools
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : tim schafer
June 17, 2019

The Best The best professional quality service in the area, I will continue to support support and refer friends and family. It’s it’s in a good location Al More

by anthony4950
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Deahl, Dave Pleckham
June 17, 2019

Sat all day with absolutely NOTHING done my daughter dropped the escape off because of transmission problems, sat there all day then was told they couldnt look at it until next Friday More

by sideshowbob3
Customer Service
Recommend Dealer
No
Employees Worked With
Allen Taloff
June 17, 2019

Continental service Sutton continues to exceed my expectations when servicing my Continental. Melissa Braun is ALWAYS on point with my appointment, service needs and upda More

by gdanita2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andre Brumfield
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