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Sutton Ford - Service Center

Matteson, IL

4.4
3,260 Reviews

3,260 Reviews of Sutton Ford - Service Center

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June 29, 2020

Too many changes in the service department and the reps a not customer service friendly and little bit of a smart asre on the phone. More

by edddieman2
Recommend Dealer
No
Employees Worked With
Eric Eric
Jul 06, 2020 -

Sutton Ford responded

I would like to hear more details about your concern as we pride ourselves on customer service and that is how we survive. Please give me a call 708-720-8000 - Karen Ford

June 29, 2020

Unhelpful and disrespectful ,,they just need your money, randy was rood ,,they take care of just when they know they going to get your money More

by Sam im
Recommend Dealer
No
Employees Worked With
Randy Mohrbach, matt monix
Jul 06, 2020 -

Sutton Ford responded

Mr. Sam, I spoke to you personally and we went out of our way to assist you but you declined. I am sorry we were not able to come to an agreement. Karen

June 29, 2020

Jessica harris was very professional personable as well as very helpful and informative everyone I've had the pleasure to interact with was the same that lets me know Sutton Ford is very selective in hirin More

by ARIANELONG48
Recommend Dealer
Yes
Employees Worked With
Jessica hatris
June 28, 2020

Friendly people, great service work requested done correctly, on time. Vehicle returned washed and clean. Appointments made easily by phone. Great follow up after repairs were made. More

by JULIEB1
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Eric
June 28, 2020

We always take both of our vehicles here for service. Melissa is very professional and helpful. Everyone is friendly and very palatable. Highly recommend for service! More

by Paul and Loretta
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 28, 2020

Great customer service and service tech.Brian was very Great customer service and service tech. Brian was very helpful. Lwt me know I needed rear brake job. Couldnt afford the orice at this time. More

by jaguarcia
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian
June 28, 2020

One of the worst experience I had with a dealer. They couldn’t tell me why my car was having problems starting, the first cost was $175 then after they couldn’t tell me why it was not. they wanted $300 m More

by migueljennett
Recommend Dealer
No
Employees Worked With
Jamie Vasquez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Mohrbach, Eric Eric, Dave Pleckham, Allen Taloff
June 28, 2020

Great team and Black owned , I wish that I could have met Nate. Sutton the owner. Will return for service real soon. Thank you Sutton Ford. More

by mcdmel78
Recommend Dealer
Yes
Employees Worked With
Lester Parker
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : LaToyta McDonald
June 28, 2020

They’ve always been very promote with my vehicle. I’ve always been informed of anything that my vehicle needed. Very pleasant business and service. More

by JUST4STAR
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Jones
June 28, 2020

Great customer care and quick services. They go above and beyond for their customers and I really appreciate their professionalism and kindness. Thank you very much. More

by Sanchez
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica
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