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Sutton Ford - Service Center

Matteson, IL

4.4
3,260 Reviews

3,260 Reviews of Sutton Ford - Service Center

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July 06, 2020

Auto Butler routine maintenance Great service. Car excellently cleaned. All bugs removed. I do not have another 20 words to add to this. Mr review was concise. Why 25 word minimum? More

by LARRY93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 05, 2020

Service was fine. Covid 19 precautions that are observed in other businesses around the community were non-existent. I bought my car at Sutton and had previously had all service done at the dealership, but More

by georgejbarry
Recommend Dealer
No
Employees Worked With
Service rep I worked with is not listed
Jul 06, 2020 -

Sutton Ford responded

We are sorry for your concern. Masks are mandatory and surfaces are constantly being wiped down. As phase 3 continued, we did notice customers and employees relaxing but management has addressed this. Please give me a call if you would like to discuss further. - Karen

July 03, 2020

This team has serviced my 2010 Lincoln for at least the last 8 years. Everytime I call or go in, I receive great service! Exceptional More

by Jana T
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cree Lyons, Eric Eric, Allen Taloff
July 03, 2020

Great costumer service ! Cree always kept meUpdated Great costumer service ! Cree always kept me Updated about my vehicle , very nice people, and I recommend coming here for service ! Hopefully I do t More

by LESLIEGALVAN28
Recommend Dealer
Yes
Employees Worked With
Eric Eric
July 02, 2020

The service I received at Sutton Ford was top notch. Unfortunately my 2018 GT350 needed an engine replacement after only 2400 miles. I was a bit nervous about a job of this magnitude being performed on More

by dak045spd
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Eric, Dave Pleckham
July 02, 2020

The service at Sutton Ford Lincoln was excellent. Melissa and her team were extremely detail oriented, which was helpful for me to understand. Thank you. More

by sierra_27
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 02, 2020

I recently had the "works" performed on my car. Jillian was my service person. She is always polite. Answers all my questions. She estimated my wait time as 1 1/2 hours including the "works". Time was exac More

by Rosebud
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randall - shuttle guy - very nice person , Michael Anthony, Eric Eric
July 01, 2020

Sutton Ford ,I like Sutton Ford because they very Sutton Ford , I like Sutton Ford because they very energetic and professional. You don’t have wait all day for their services. I appreciate the way More

by CFord150
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Eric
July 01, 2020

recall help Sutton has always taken excellent care of me and my Mustang. Instead of waiting for the car in the waiting room, Sutton arranged a curtesy shuttle ri More

by darandwilliam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Eric
June 30, 2020

Something came up missing out of my car while getting service from Auto Butler in May 2020.I was told that the technician said he didn't take anything from the car but it was there when I took it in More

by deangelaldixon
Recommend Dealer
No
Employees Worked With
Jamie Vasquez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2020 -

Sutton Ford responded

Hello, this is extremely concerning as we pride ourselves on integrity. Please give me a call if you would like to discuss further 708-720-8000 - Karen

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