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Sutton Ford - Service Center
Matteson, IL
3,260 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,260 Reviews of Sutton Ford - Service Center
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July 17, 2020
Great 👍 service with a smile. Excellent follow-up and review. I'd recommend Sutton Ford Service to others. Service Representative Julian Stanford is a jewel to work with. review. I'd recommend Sutton Ford Service to others. Service Representative Julian Stanford is a jewel to work with. More
by payne178
Verified CustomerEmployees Worked With
July 17, 2020
Jillian was lovely. She made the process of checking in my car, getting a rental etc. Smooth and fuss free. I'm so glad I brought my car in there! my car, getting a rental etc. Smooth and fuss free. I'm so glad I brought my car in there! More
by LIZELLESWOOPE
Employees Worked With
Jillian
July 17, 2020
Made a appointment a week before my appointment on july 14th dropped the Lincoln off at 7am the first car in the bay then I went home to sleep as i work 3rd shift I get up to a message that you guys were t 14th dropped the Lincoln off at 7am the first car in the bay then I went home to sleep as i work 3rd shift I get up to a message that you guys were to busy to get to my Lincoln and that it will be looked at frist thing on the 14th not even if that's ok or do I need a loner...ect then I had to go back up to the dealership because I left my uniform top in the suv car so I arrived and wanted to talk to Melissa or Bryan and to fine out there gone for the day so poor little Cree I start to vent to her my frustration as I truly believe that the fact it was warranty work I got brushed off which it not acceptable. When I tell you I truly mean it not even a sorry from Bryan or Melissa so I'm thinking in there eyes this kind of customer service is OK ? You would think hey Mr Beasley we are so sorry for the Inconvenience this may have caused you here is a free oil change or here is a free tire rotation..Nope not one word I picked up my car and moved on so now I have no faith in your dealership as to when I make an appointment and the funny thing it was just in for the drivers lumber which stopped working so knowing that I should have had the Option if I wanted to pick up my Lincoln and bring it back the next day not just being told your going to keep it and look at it the next day. But as most things go I know I won't hear anything for the dealership and that this survey was just a waste of time but I had nothing better going so I thought i would text you as to let you know how well your dealership is not doing I also came to the realization that it doesn't matter if you drive a Ford Festiva or a 50k Lincoln you can still enjoy equally bad customer service from Sutton also I use to remember a time when the Service advisor's came to your car to meet you now you get out your car they look at you as if you have two heads and its not the COVID-19 times they did it back in 2016 when I had a new mustang GT you just stand there in the bay looking like a fool do I go to them do they come to me just an observation. Been to many dealership I've always been greeted at my car with a good morning how can we help you today but at Sutton the first thing they say is you have an appointment today and the second thing is are the keys in the car. Believe me sit back and watch that's the customer service your dealership putting out just fyi. More
by tbripley2
July 16, 2020
They are always so friendly there. Good service . They try to give you a time it is going to take to do the work. Very happy. try to give you a time it is going to take to do the work. Very happy. More
by cgallus
July 15, 2020
The staff went above and beyond to assist me with my car repair. I appreciate all their hard work and effort to make my service appointment a good experience. repair. I appreciate all their hard work and effort to make my service appointment a good experience. More
by Robert
Employees Worked With
Cree Lyons, Eric Eric
July 15, 2020
this was my first time using the service department at sutton Ford and the service was phenomenal and the wait for my oil change was not that long. sutton Ford and the service was phenomenal and the wait for my oil change was not that long. More
by cgra
Employees Worked With
Randy Mohrbach
July 15, 2020
My first time at Sutton wasn’t great. They got oil all over my engine from an oil change which led to my engine smoking. My car also didn’t drive properly as they forgot to plug something in with my engin over my engine from an oil change which led to my engine smoking. My car also didn’t drive properly as they forgot to plug something in with my engine. They were polite about fixing it but not sure if I would go back. More
by Amy Gustafson
Employees Worked With
Bryan
July 09, 2020
I am very pleased with the services. A special thanks to Anita Sutton & her team for assistance during my visit. Thank you all for a great job!!! Anita Sutton & her team for assistance during my visit. Thank you all for a great job!!! More
by wpettye88
Employees Worked With
Anita Sutton
July 08, 2020
I had a wonderful experience with Sutton Ford's service dept. I came in for an oil change through the quick lube dept. The process was fast, efficient and all around wonderful. All of the staff are courtes dept. I came in for an oil change through the quick lube dept. The process was fast, efficient and all around wonderful. All of the staff are courtesy, professional and conscious during the COVID-19 awareness period. Keep up the great work and I will definitely be back. More
by SgtHambone67
Employees Worked With
Randy Mohrbach
July 06, 2020
Could not say enough about how great Melissa was to work with! I first made the mistake and took my car to a terrible Ford dealer in Orland Park . Thankfully I got my car out of there and into the hands of with! I first made the mistake and took my car to a terrible Ford dealer in Orland Park . Thankfully I got my car out of there and into the hands of a professional at Sutton. Thanks again Melissa you restored my faith in Ford as a whole. More
by K E M
Employees Worked With
