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Sutton Ford - Service Center

Matteson, IL

4.4
3,260 Reviews

3,260 Reviews of Sutton Ford - Service Center

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August 21, 2020

Very nice service writer and very friendly , the amount of time was awesome taking care of my vehicle . I will take my vehicle to Sutton Ford all the time. More

by dankat1922
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 20, 2020

Top rating for all categories noted in the Service due to the inner actions of Ms.Jillian Stanford. Not able to speak on anything elsd. More

by berniceparham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 18, 2020

Everything was great. I have no complaints. Service was fast and in depth and I feel my car is really being taken care of here. More

by jessicadeleneharris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Harris
August 17, 2020

The most professional dealership I have ever visited! JAIME and his staff were GREAT. My windshield was fixed in no time! The sales and finance team even APPRAISED my vehicle free of charge while I waite More

by HAWKFAN789
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : LaToyta McDonald, Mike Semik, Randy Mohrbach, Cree Lyons, Eric Eric, Dave Pleckham, Allen Taloff
August 17, 2020

Great service! Erick and the team we’re courteous, professional and concise! Good communication throughout the day on the status of the car. The shuttle guy was a joy! More

by chardbanks549
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cree Lyons, Eric Eric
August 17, 2020

Never really had a problem with service, they always cater to my needs for rides to work and home when I have to leave my car, so excellent job Ford 👏 🙌 👌 👍. More

by EDLENALEE10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cree Lyons, Eric Eric
August 17, 2020

The service at Sutton Ford is always exemplary. The service staff is courteous, attentive, knowledgeable and transparent. They go the extra mile to ensure that the service is performed at the highest More

by joandcrisler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 13, 2020

Eric has been the main person that we’ve dealt with whenever we had car issues. He’s always been very pleasant and extremely thorough with explaining the car’s’ issue/s. The few times that I’ve dea More

by LaDawn
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Eric
August 11, 2020

Sutton Ford always provide timely, quality, courteous and professional service on each of my Lincoln vehicles for the 16 years. I Highly recommend them for service. More

by ttapley240
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 09, 2020

I was pleased with the service, friendly staff and thorough. Had a few calls about service on my car for additional service, which was nice. More

by Smiles
Recommend Dealer
No
Employees Worked With
Jillian Stanford
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2020 -

Sutton Ford responded

Hello, it appears you wrote a good review but we did not receive a good review. Please advise why 2/5 stars

Sep 09, 2020 -

Smiles responded

Over priced for just your car being viewed.

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