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Sutton Ford - Service Center

Matteson, IL

4.4
3,260 Reviews

3,260 Reviews of Sutton Ford - Service Center

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September 03, 2020

Great fast service every time. Auto Butler was done quickly and done to complete satisfaction. Would definitely recommend Sutton Ford. Jamie was great and friendly. More

by rekrucr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 28, 2020

Car is still under warranty and they refuse to give me a loaner. Trans issue but I’m being treated likes it’s my fault. More

by rmtthornton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eric Eric
Sep 08, 2020 -

Sutton Ford responded

Hello, we provide loaners at the time of your service once we know that the repair will be covered by warranty, otherwise you must pay for the loaner. We apologize for the inconvenience and hope you were satisfied with the repair.

August 27, 2020

First and foremost this dealership is at least trying to adhere to the current crisis concerning the CoVid 19. Dependable service along with good service people is a plus More

by No name
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 27, 2020

The service was great! Very friendly, and took good care of my vehicle! And so far so good very reasonable! Thank you, I will return More

by HARDYSHAUNA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
4.0
This rating includes all reviews, with more weight given to recent reviews.
August 27, 2020

Quality of service varies. It really depends on who is your service representative. If it wasn’t for my warranty, I probably would go somewhere else. More

by Dimplesr
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Melissa LeBran
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cree Lyons
Sep 08, 2020 -

Sutton Ford responded

We are sorry you feel this way. We treat everyone the same whether it is customer pay or warranty. Please give us a call to elaborate so we can address your specific concerns. 708-720-8060

August 27, 2020

I bought my 2019 Ford ranger in for oil change rotation of tires and a recall for my tail light assembly all the work was done professionally Melissa the service representative took care of me along with t More

by Jarhead
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cree Lyons
August 25, 2020

The staff has always been very kind and professional. However, the way my car was left with black smudges is really disrespectful and poor judgement. More

by Barbara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 25, 2020

I came in to buy a set of tires and Bryan from service recommended a brand that was better for my vehicle. Very helpful. Nice personality! More

by Ms Pam
Recommend Dealer
Yes
Employees Worked With
Bryan
August 24, 2020

I always have great service when I bring my vehicle in for any type of service Great Staff!. I appreciated the fact ,I was provided a ride home as my vehicle was being service! More

by paulette_manley2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 24, 2020

Sutton Ford did a quality job on my car in a timely manner and walked me through everything that they were gonna do and I am very satisfied More

by lashonia28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Eric
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