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Sutton Ford - Service Center
Matteson, IL
3,260 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,260 Reviews of Sutton Ford - Service Center
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September 09, 2020
I came to have the auto butler done on my truck, my car was not washed first and was smeary and dirty when I cam to pick it up. I complained to Jaime and then his boss Randy but BOTH said they didn't see a was not washed first and was smeary and dirty when I cam to pick it up. I complained to Jaime and then his boss Randy but BOTH said they didn't see any dirty yet they kept trying to wipe dirt off finally Jimmie came out after 20min of arguing with them looked the truck over agreed it was dirty and redid the auto butler over. More
by Nj613
Verified Customer
September 08, 2020
This is the 2nd time I've been back for the auto butler service and had maintenance done. Both times things were taken care of, and I never felt pressured to have the work done there. service and had maintenance done. Both times things were taken care of, and I never felt pressured to have the work done there. More
by rsparky701
Employees Worked With
September 07, 2020
Eric called every step of the way ,He was very helpful and very pleasant. Everybody we talked too with was very pleasant would recommend services . and very pleasant. Everybody we talked too with was very pleasant would recommend services . More
by deeda1957@yahoo.com
Employees Worked With
Eric Eric
September 07, 2020
I had a great experience with Sutton Ford on most recent two visit. I will consider Sutton Ford for my next purchase when I look for a suv two visit. I will consider Sutton Ford for my next purchase when I look for a suv More
by Jgpbooker
September 04, 2020
Strange experience. Recall on door latch. Hawk Ford in oak lawn previously failed to fix this issue correctly. When I got my car home, the door latch fell off in my hand. Called back and was told that the oak lawn previously failed to fix this issue correctly. When I got my car home, the door latch fell off in my hand. Called back and was told that the service dept never actually conducted any work on my car. More
by BILLYHARDY429
Employees Worked With
September 04, 2020
As usual I am always pleased with the pleasant attitude and customer service received by Jillian and/or her team evey tine I cime to the Quick Lane department. and customer service received by Jillian and/or her team evey tine I cime to the Quick Lane department. More
by lakenia
September 04, 2020
Great service. Everyone is friendly. Happy with service. On time . No too expensive. Parts had to be ordered but came the following day to parts department. On time . No too expensive. Parts had to be ordered but came the following day to parts department. More
by pbpgoens
Employees Worked With
Other Employees :
LaToyta McDonald, Brittani Ashley Culpepper, Mike Semik
September 04, 2020
My experience at Sutton Ford QuickLane service department has always been one of excellence. More than likely I will buy my next vehicle from them again. has always been one of excellence. More than likely I will buy my next vehicle from them again. More
by dejelder
September 03, 2020
Jessica was friendly and professional.Great job with the Jessica was friendly and professional. Great job with the Auto Butler. Dearlership practiced social distancing. Employees wore mask. Facility was cle Jessica was friendly and professional. Great job with the Auto Butler. Dearlership practiced social distancing. Employees wore mask. Facility was clean and inviting . Good Job 👍🏾 More
by Fredonia1
Employees Worked With
Jessica
September 03, 2020
The Service was fast and convenient. Melissa was outstanding. I went in for a molding and received a call almost as soon as I got here me. outstanding. I went in for a molding and received a call almost as soon as I got here me. More
by sutton812
Employees Worked With
