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Sutton Ford - Service Center

Matteson, IL

4.4
3,260 Reviews

3,260 Reviews of Sutton Ford - Service Center

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September 22, 2020

I Am Pleased... My Vehicle Is Running Smoothly... Problem Fixed!!! Melissa Was Very Helpful Informing Me On Follow Up Necessities!!! Thanks Also For Cleaning Interior And Exterior Of My Dirty Little More

by Gwen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 21, 2020

I just do not remember being told when I arrived about how long the service was going to be. I thought I heard 90 minutes, but I must have been mistaken. I also was not aware that I would be receiving e More

by frnovick
Recommend Dealer
Yes
Employees Worked With
I don't know the names of the Quick Lane employees, and don't have my papers with me right now.
September 21, 2020

Never has let me down with the great quality service. ONLY Ford I go to and call for regardomy vehicle. They keep you updated and try their best to get you in and out as quickly as possible. Never had an More

by JaKayela
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cree Lyons, Eric Eric
September 21, 2020

Strong customer service and quality professional work. Timelessness in completing job. Great follow up call and text messages. Warm friendly environment and total focus on the customer. More

by frank.clark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anita Sutton (outstanding service), Eric Eric
September 21, 2020

I am a returning customer to Sutton Ford. I return to Sutton Ford because I always receive great customer service and care. Sutton Ford provided a trade in on my vehicle that was a step up from what I More

by lapointe535
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Mohrbach, Cree Lyons, Eric Eric
September 21, 2020

Didn't know if they could take me in after12 but they took me and I still was out in less than 2hours. Thank You More

by isaacfentry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Eric
September 19, 2020

Poor communication and price gouging. Do not recommend. A repair we were quoted almost $2000 for at Sutton cost $500 at another local garage. And after I complained about being bombarded with texts and email More

by Am123
Recommend Dealer
No
Employees Worked With
Not sure
September 19, 2020

As I have had Sutton Ford for my car needs and always have received the best of service. The staff is professional and friendly. I More

by onniegems
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 18, 2020

Very good experience! Oil change, tire rotation and wash in less than 2 hours.They took me in as a walk in appointment that was very much appreciated. Looking for a reliable service department, so far so More

by goodrich_22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 17, 2020

They do a great job. But pricing is really high,so I just wanted them to do my oil change because it's a dealership for my vehicle More

by CAVELL.ANDERSON19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anita Sutton
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