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Sutton Ford - Service Center

Matteson, IL

4.4
3,260 Reviews

3,260 Reviews of Sutton Ford - Service Center

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April 03, 2021

I have bought 5 cars from Sutton Ford and have enjoyed the dealership and will continue to support them and continue to tell others. And always looking for sales and good service. More

by vpope1960
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 02, 2021

Came in for service, the team got me out under the time estimated. I was very pleased. Cree kept me informed about my vehicle wait time and progress. She also made sure I was comfortable as I was waiting. More

by Tamkia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cree Lyons
April 02, 2021

Couldn’t even get the pet hair off my car seats or carpet. Paid a lot of money for the package. Disappointed! Maybe next time More

by SUPES1967
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Mohrbach, Cree Lyons, Eric Eric
Apr 02, 2021 -

Sutton Ford responded

We apologize that you are not satisified. Please let us know nex time and we will make adjustments. Dog hair does take extra time so please let us know ahead of time and we will work to make it right.

April 01, 2021

Very peasant and professional, did q very quick job on my brakes and rotors and offered a ride home when I left my vehicle. Definitely great service. More

by wrocha87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 01, 2021

Great job taking care of my vehicle I will remember to tell my friends about the service rendered at the Ford dealer. Keep up the good work I’m very please More

by mrbeemobile
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 30, 2021

Always professional and very accommodating.I avoid going Always professional and very accommodating. I avoid going to the sales room because I'll probably leave with another new truck. Lol Anita Sutton alw More

by slaws007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Eric
March 30, 2021

The schedulers in the service department are helpful and courteous, but like with any sales or service situation, don't go in totally ignorant of your situation or you WILL have a "...situation" More

by spillawyn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Eric
March 29, 2021

The service writer Melissa and the Mechanic Fred were great. I would bring my vehicle in for service to this dealership for all my needs. More

by bowl839
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Rozak
March 29, 2021

I am always pleased with Sutton Ford’s customer service and prices Jaime in the service department is very professional and courteous The work is superb More

by moisantdel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 29, 2021

Great fast service, explained everything to me completely were of great help. Will definitely return for future servicing needs at Ford car servicing needs, love the service. More

by meknott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cree Lyons
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