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Sutton Ford - Service Center
Matteson, IL
3,260 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,260 Reviews of Sutton Ford - Service Center
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April 18, 2021
Always a pleasure to have worked with Melissa, Jamie was awesome also. Made sure I was taken care of in the right way. Appreciate everything. awesome also. Made sure I was taken care of in the right way. Appreciate everything. More
by jtonya40
Verified Customer
April 18, 2021
Quick lane service excellent!!!! Professional , pleasant and quick. Will use this service again and will recommend to others. Jamie was especially helpful . and knowledgeable. The end and quick. Will use this service again and will recommend to others. Jamie was especially helpful . and knowledgeable. The end More
by josephmelton
Employees Worked With
April 17, 2021
Never had a problem at this dealership. Always friendly and nice. Great service, great team. Only place I get my oil changed and recommend to all. and nice. Great service, great team. Only place I get my oil changed and recommend to all. More
by QYTSTM968
Employees Worked With
Brittani Ashley Culpepper
April 16, 2021
Happy with parts and quick change departments people Done done done done done done done done done done done done done done done done done Done done done done done done done done done done done done done done done done done More
by smittycei70
April 16, 2021
Not satisfied. I bought car in January have been there 4 times to service because check engine light keeps coming on .not happy with service at all. times to service because check engine light keeps coming on .not happy with service at all. More
by serinacurrie
Employees Worked With
Stephanie service
April 15, 2021
I find Sutton Ford service to be surprisingly competent, friendly and knowledgeable. I don't use the word "surprisingly" lightly. Since 1998 my wife and I have exclusively purchased Hondas at Planet Honda. friendly and knowledgeable. I don't use the word "surprisingly" lightly. Since 1998 my wife and I have exclusively purchased Hondas at Planet Honda. My last car was a 2004 Honda Ex coup with navigation. It was the last of 6 Hondas we purchased. One of the things I learned was to NEVER take my car to the dealer for service. The Honda dealer service was expensive often unnecessary and at times work was done to fix a problem that did not fix anything. I twice remember waiting for my car watching a customer complain to the service manager about how an expensive repair that the customer was told would fix the problem did not. Moreover, another expensive repair was needed before the original problem went away. I thought that the disgruntled customer was off base until the same thing happened to me. I have had 3 service experiences with Sutton Ford since I purchased my 2019 Ford Taurus last year I have found those who attended to me to be attentive and professional. I don't know what has happened in the years between my car purchases, but I am very happy with my Taurus, Sutton Ford and the new FordPass Rewards program I just joined. More
by Midwestatlantic
April 15, 2021
AS ALWAYS THE SERVICE IS CONTINUOUSLY GREAT. THE STAFF A-1 CUSTOMER SERVICE! I WILL CONTINUE TO REFER FAMILY AND FRIENDS TO SUTTON FORD. THANKS A-1 CUSTOMER SERVICE! I WILL CONTINUE TO REFER FAMILY AND FRIENDS TO SUTTON FORD. THANKS More
by hlf37474
April 14, 2021
Very professional kept me informed every step of the way. Had an issue with the front end suspension they were very quick to diagnose the problem. Had an issue with the front end suspension they were very quick to diagnose the problem. More
by quick51111
Employees Worked With
Eric Eric
April 14, 2021
I couldn’t have been more pleased with the young lady who checked me in.She was very polite and helpful nevertheless I won’t be bringing my truck into the quick lane service again. There is nothing quick abo checked me in.She was very polite and helpful nevertheless I won’t be bringing my truck into the quick lane service again. There is nothing quick about waiting 3 hours for an oil change I’ve been buying vehicles at Sutton for years. I like the dealer ahip More
by eggermann13@yahoo.com
Employees Worked With
Jessica
April 14, 2021
Malissa kept me informed with the repairs on my vehicle and made sure I was aware of each step the mechanics made on my vehicle. and made sure I was aware of each step the mechanics made on my vehicle. More
by chucky1108
Employees Worked With
