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Sutton Ford - Service Center

Matteson, IL

4.4
3,260 Reviews

3,260 Reviews of Sutton Ford - Service Center

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April 23, 2021

The dealership and Melissa from the service department were friendly and very helpful and concern about my vehicle needs. Liked the service and friendliness of the staff. More

by HASHIJACO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 23, 2021

Service center did a good job and on time. Parts for two Service center did a good job and on time. Parts for two recall suppose to come in. Please schedule when arrives for 2020 nautilus. Thanks. More

by Jaishriram
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 23, 2021

Couldn't figure out what the issue was for my 4x4 automatically turning on, so not happy about that. Not happy they don't have loaner vehicles available either! More

by a.m.reynolds91
Friendliness
Recommend Dealer
Yes
Employees Worked With
Stephanie
Apr 26, 2021 -

Sutton Ford responded

We apologize that we could not duplicate the concern. We cannot give loaners until we verify a warranty concern but once it is verified, we can schedule the appointment to when a loaner is available. We hope to get this handled to your complete satisfaction asap!

Apr 26, 2021 -

a.m.reynolds91 responded

Well your staff needs to be informed of that, because I was told that Sutton Ford doesn't give loaner vehicles, and if I need a loaner I can rent one from Enterprise! It shouldn't matter if you find the issue or not. I as well as other customers should have the right to a vehicle without having to purchase a rental car since we are already paying for a vehicle that is still under warranty. My truck only had 12,300 miles on it. I promise there would have been no need for me to leave my Ranger there if there wasn't an issue. Any questions please feel free to call me 361-816-1636. Anthony Reynolds

April 22, 2021

Staff was friendly and helpful knowledgeable courteous also told me what I need to be done with my Mustang feel injector need to be clean new tires and new Spark plugs More

by romoeb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cree Lyons
April 22, 2021

Based upon the number of years Ford has serviced my vehicle, I'd have to say I'm very satisfied with the service of the organization. More

by Renee Perry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lester Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Vasquez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Mohrbach
April 22, 2021

My service advisor was a true life saver, I had my vehicle back on the road far quicker than I could ever had anticipated. Also keep my advised of status throughout repair process. More

by Neil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cree Lyons
April 22, 2021

Very pleased with my service visit. Work started almost immediatelly after my check in. I was given detailed information about the process of my free butler service. Finished on time as promised and car lo More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittani Ashley Culpepper
April 22, 2021

Brought newly purchased truck in for a chip on the windshield and they replaced it for us. Great communication with us from Anthony Sperando. Thank you! More

by laura0038
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Sperando
April 22, 2021

So far they are trying to find out why the problem keep happening. I seem to be the only one nationwide with that cover over the driver's seat keep breaking. More

by 10447GUYTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tiffany, Eric Eric
April 21, 2021

The service is always amazing. I can usually get in and out when getting my oil changed with a tire rotation for the best price I’ve been able to find. This is now the only place I take to service all of m More

by ronkimp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Harris 5 stars, Cree Lyons
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