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Sutton Ford - Service Center

Matteson, IL

4.4
3,260 Reviews

3,260 Reviews of Sutton Ford - Service Center

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April 28, 2021

My experience was a pleasant one and I enjoyed the politeness of the staff. Also the quality of the service that was done on my car was excellent. More

by anitanorman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Mohrbach, Cree Lyons, Eric Eric
April 27, 2021

The service was good but the wait was to long for a person to sit with a disability and there was three people there that had a disabled More

by TRINETTELOVELACE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica
April 27, 2021

Everything went well. Waiting time for service was okay. Disappointed that I couldn't get a car wash. Everyone was friendly. Everything was neat and clean. More

by ODELLSGIRL49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cree Lyons
April 27, 2021

Bad service. Upon buying new tires. Two tires on the passenger side exploded due to not mounting properly. Caused damage to rim plate as well. More

by Matkeywi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2021 -

Sutton Ford responded

We apologize for the inconvenience and will rectify as soon as possible

April 26, 2021

BEST DEALER IN ILLINOIS!! I travel 45 mins from home just to visit this dealer. Customer service always goes above and beyond. Friendly people, clean dealer. Beautiful inventory. More

by Brian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 26, 2021

I have a person that took my order was Jillian and she was very knowledgeable and very courteous had a happy smile on her face More

by mrlb11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 26, 2021

Never had a bad experience with Sutton Ford. I’ll keep coming back here with my Ford and with my friends about the good work Sutton Ford do there More

by g.watts2
Recommend Dealer
Yes
Employees Worked With
Cree Lyons
April 26, 2021

Julian Stanford in QuickLanes is the best! Every time I come in she's so nice. She's knowledgeable and I know I'm going to receive the best service. I love working with her. She's an asset to the Ford fami More

by klisago
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 26, 2021

Everything went well The service was completed as expected, in a timely manner. Everyone was friendly and polite. We’ll continue to use Sutton Ford for our regular vehicle service More

by peggygergel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Eric
April 23, 2021

Your Jillann and Jessica in Quick Lane service was phenomenon, they did an outstanding job. They went above and beyond my expectations. They both deserve a RAISE! More

by agriffin988
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica
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