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Sutton Ford - Service Center

Matteson, IL

4.4
3,260 Reviews

3,260 Reviews of Sutton Ford - Service Center

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May 03, 2021

Great service had me in took care of job in a timely manner better than other Ford dealership I frequent.took the time to try and locate problem More

by GRIFFITHSHERMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie
May 03, 2021

The cover is holding up so far. I believe this was factory defective and I happened to be the customer that got it. It was not Sutton's fault. More

by 10447GUYTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Eric
May 03, 2021

The the three in a half hour wait for a oil change is my only complaint I have got there at 9 an didn't leave until almost 1 More

by ryoung_23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2021

Service was great and Ms. Jillian is always the best! She even showed me briefly the new Mustang! Wish I could afford it! Great service. More

by Ms. Deb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2021

The service was quick and work was done the same day I brought it in. I was able to drive back home the same day. Thank you. More

by sierra_27
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2021

They could’ve called me to remind me that my part was in for service. It was a recall on the top mount camera ( rear). More

by salinasannika
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2021

Jill great and takes care of her customers. Very good customer service and very caring individual take Pride in what she is doing for customers More

by zeniaadams15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 29, 2021

The Sutton Service Advisor told me about a recall on my car before Lincoln. She ordered the parts and made the appointment for me on the spot. Melissa is great! More

by Scott Schulz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 29, 2021

I go out my way past other dealerships because I love the service at Sutton. They always make sure I have everything I need and they call and text to make sure I'm good . More

by Dcannon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Walker, Eric Eric
April 28, 2021

Came in for a oil change, was there 45min. 30min after leaving my check engine light came on. I was upset because I had to take it back up there. The guy didn't plug a censor back up after oil change. Oth More

by cherylnate
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anita Sutton
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