Back

Sutton Ford - Service Center

Matteson, IL

4.4
3,260 Reviews

3,260 Reviews of Sutton Ford - Service Center

Sort by
May 19, 2021

Since relocating to Matteson from Los Angeles, my primary concern was locating a reputable auto service for both my cars. I thought going to the respective for Chrysler dealership for my 2002 PT Cruiser and More

by GHamilton2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stacy in Quick Lanes
May 19, 2021

Truck admitted to restore air conditioning system. New AC installed, left dealership with my door locks and power windows not working also the interior lights along with the auxiliary power source flashing More

by Starks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Eric
May 18, 2021

Melissa is always a pleasure to work with when I bring my vehicle in. She’s knowledgeable, courteous, communicates often and very professional. Thank you More

by richburg.melissa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2021

Came in to get my brakes done. Took a bit longer than expected however, Jillian kept me updated with everything. Very pleased and will come back! More

by tiffanyford.arthill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2021

Every single employee that I had an interaction with at Sutton for Quick Lanes is always kind and helpful! Jillian actually recognized me and knew me by name... super impressive considering I'm only there More

by ameliakomers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cree Lyons
May 17, 2021

Staff was very pleasant and helpful. The process was chaotic. LYFT service was horrible. Enterprise was very unprofessional. Dealer loaner reeked of Marijuana. Once the car was complete, it still had th More

by tasneemgriffin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Melissa LeBran
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cree Lyons, Eric Eric
Jun 10, 2021 -

Sutton Ford responded

We apologize for the inconvenience. Unfortunately, those are the only companies we can work with and it affects us

May 14, 2021

Jaime very helpful customers service are excellence. Have a friendly smile he is a great manager. Keep up the good work. Will refer friends and family to Sutton More

by lynette_cerocke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2021

The service was great!! It is what keeps me coming back. Can I start getting coupons??? 4955 W. 190thpl. CCH, IL 60478 Thanks Adrienne Miller More

by AEMILLER8281
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cree Lyons
May 14, 2021

I was fortunate enough to meet Anita Sutton through a long time customer Dorthy Lee and me and Anita have been friends ever since Sutton Ford treat you like family from the management all the way down to More

by ricky.Jauregui11523
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : LaToyta McDonald, Anita Sutton
May 14, 2021

My truck never got serviced in 2 daysThey sent me a text My truck never got serviced in 2 days They sent me a text message saying it was being evaluated but in reality had not been looked at. I had my truck More

by torywallace
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Eric Eric
May 17, 2021 -

Sutton Ford responded

We are sorry you were not satisified with our services. We do see where you were sent text updates and initially told your vehicle would not be looked at until 5/17. We were able to get it in earlier. The advisors are more than willing to fill you in when need be. Unfortunately, we are backed up and cannot guarantee vehicles the same day.

...
171
...