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Sutton Ford - Service Center

Matteson, IL

4.4
3,260 Reviews

3,260 Reviews of Sutton Ford - Service Center

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June 10, 2021

I was very displeased that no one followed up on my service order. The service manager was very rude to me, very defensive and argumentative. More

by willclark929
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Stephanie in service department., Randy Mohrbach, Cree Lyons
Jun 10, 2021 -

Sutton Ford responded

We are sorry to see this bad review after you spoke with the owner and we aplogoized and explained the misstep. Hopefully your previous as well as your future positive experiences will erase this mistake.

June 09, 2021

Jessica is outstanding,Never had better service..I go there once a Montfort a oil change.Never been let down with he professionalism for Jessica. More

by kpowers76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica in quick lanes
June 08, 2021

Great customer service, was taken care of in a timely manner. When I made a request about my vehicle they were attentive in making sure it was addressed. More

by KHRIS_KRINGLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 08, 2021

The service was fast. In and out. Greeted with a smile. All questions answered. The price was reasonable. I Will use Sutton for future services More

by ednmrw_1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 07, 2021

Melissa is awesome to work with! She responds quickly to my emails and address any concerns I may have with no hesitation. As a Fleet Manager, I enjoy working with her. More

by tlynn2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 07, 2021

It shouldn't take an hour plus for an oil change. :( I was seated there for over an hour waiting for an oil change. Way way way to long. More

by FOUSHI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marcus Anthony
Jun 07, 2021 -

Sutton Ford responded

we apologize for the inconvenience. Since we are 'first come, first serve' sometimes we can be a bit backed up. We are launching a "join the waitlist" so that you can always know where you are in line and have minimal wait time

June 07, 2021

Fast in and fast out. Work complete, friendly faces. Nice! I got there early in the morning so I could get out quickly and I did! More

by Thumbsup4j
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cree Lyons, Eric Eric
June 06, 2021

Excellent service. Kind and informative personnel.very efficient in signing in and providing home transportation. The staff called with updates including sending emails. Received my vehicle in clean condi More

by fkangethe58
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 06, 2021

The dealership was wonderful. Everyone that handled my vehicles recall was very helpful and wonderful! I will definitely be back for more service and help. More

by WLOLLI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 04, 2021

This place always give great service. Employees are great service technicians are awesome. I drive a dodge but I come here for any type of service in my car. More

by Gisselle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Jones
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