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Sutton Ford - Service Center
Matteson, IL
3,260 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,260 Reviews of Sutton Ford - Service Center
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June 18, 2021
Jaime and Erik are excellent. I always get great service from them. I actually saved money on this visit and will be coming in more often because of it from them. I actually saved money on this visit and will be coming in more often because of it More
by TONYcps
Verified Customer
June 18, 2021
Sales department 5star Anita Sutton from sales 5 stars Jilian quick lane tech 6 stars ✨ The main service department 0 stars Poor knowledge about my truck. Did not complete all problems on repair sheet. I Jilian quick lane tech 6 stars ✨ The main service department 0 stars Poor knowledge about my truck. Did not complete all problems on repair sheet. I’ve been to the service department 3time in one week and problems still not solved.The main reason why I’m so mad 😡 my service appointment was originally with Quick Lane whom could have performed all needed repairs. Main service told me they could not service my truck that day bring it back in 10 days.l could keep writing but I’m getting 😡 mad again because l had a schedule appointment with QL. So had come get the truck because MS didn’t want QL to work on it More
by gaw1543
Employees Worked With
Other Employees :
LaToyta McDonald, Mike Semik, Anita Sutton
June 17, 2021
Ready on time, did Quality work on the car, Service person Jill make sure everything was completed done right inspected right wash and ready to go out the door. person Jill make sure everything was completed done right inspected right wash and ready to go out the door. More
by zeniaadams15
Employees Worked With
June 17, 2021
Thank God for Sutton Ford. So far i have purchased 3 vehicles from Sutton Ford and I have enjoyed each one. Be blessed be safe everyone. vehicles from Sutton Ford and I have enjoyed each one. Be blessed be safe everyone. More
by Y.BEAMAN
Employees Worked With
June 16, 2021
My experience was absolutely horrible. I am looking into speaking with someone above the service manager. The only manager that was willing to fix the problem was Mike. Cree Lyons is very unprofessional and speaking with someone above the service manager. The only manager that was willing to fix the problem was Mike. Cree Lyons is very unprofessional and disorganized. Ms. Lyons experienced miscommunication within the staff at Sutton Ford and made the discussion to call a customer which is myself and proceeded to speak to me in a very unprofessional manner. Ms. Lyons manager was even more unprofessional and rude. I have a 2014 Ford Focus and the transmission in my vehicle is causing problems and my car is unsafe to drive. I was told that by many different workers within Ford. I was speaking with Eric about what was going on with my car because this is my FOURTH time bringing my car to get fixed and each time everyone said that they know what the problem is because all of the Ford Focus are doing the exact same thing but they could not fix it without a check engine light and they told me to continue to drive my vehicle until it come on. I did as advised until I almost slide off the expressway with my toddler. Once again I was sent home with my vehicle and a bill about things that is not a issue to why my car is unsafe. More
by L Cohens
Employees Worked With
Mike Semik, Randy Mohrbach, Cree Lyons, Eric Eric
June 12, 2021
Jillian is the best, always pleasant and very knowledgeable! When you see Jillian she always smiling, willing to help and she’s always the same. knowledgeable! When you see Jillian she always smiling, willing to help and she’s always the same. More
by cheryl.baldwin
Employees Worked With
June 11, 2021
Great job unlike metro Ford that had my truck for three days and didn’t even start on it. One thing I didn’t like y’all tried to charge me 30 for a pack of three push pins for Finder I work for Ford you te days and didn’t even start on it. One thing I didn’t like y’all tried to charge me 30 for a pack of three push pins for Finder I work for Ford you telling me y’all couldn’t give me one push pin for Finder you didn’t even have to fix it I knew how More
by TAMIKACARTER1124
Employees Worked With
June 11, 2021
I love the peaceful atmosphere and the extremely pleasant staff. The service was good as well. I always feel relaxed when I'm there. Again, the pleasant and friendly staff puts me at ease. staff. The service was good as well. I always feel relaxed when I'm there. Again, the pleasant and friendly staff puts me at ease. More
by jantjack662
Employees Worked With
Cree Lyons
June 10, 2021
They didn’t fix the problem at all. I was told my part was ordered but have yet to receive a call to bring my truck back for repairs. was ordered but have yet to receive a call to bring my truck back for repairs. More
by geoffreybenn410
June 10, 2021
Service was fantastic! Reasonable price and the job was great! Will schedule future service visits with your Service Department. Jamie was great! He even remembered my name when I came in to pick up my ve great! Will schedule future service visits with your Service Department. Jamie was great! He even remembered my name when I came in to pick up my vehicle! More
by carol_browder
Employees Worked With
