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Sutton Ford - Service Center

Matteson, IL

4.4
3,260 Reviews

3,260 Reviews of Sutton Ford - Service Center

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July 05, 2021

The customer service was Awesome, I would recommend them to family and friends. More

by KANDICEMAYES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cree Lyons, Eric Eric
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July 05, 2021

Oil change was overfilled. Spewing white smoke and engine was having trouble. I had to bring it back. I was not offered a credit for my next visit for my inconvenience. More

by sholman8912
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don’t remember
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Jul 30, 2021 -

Sutton Ford responded

We apologize for the inconvenience and we will look into this concern.

Aug 04, 2021 -

sholman8912 responded

Thank you. I was very sad Thad the technician did not do his job correctly. This could have caused major damage to my vehicle. To say I am disappointed is an understatement.

July 05, 2021

Great service,professional staff.Explained service to be performe d in good detail More

by ALAWR777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 05, 2021

Always have great service here! Jillian is the BEST! She always takes such good care of me and my vehicle and the waiting area is always comfortable and clean. More

by liz g
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 05, 2021

Every time I have come in for service I am treated like a valued customer. More

by Ferrell,Danielle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 05, 2021

Excellent service also very courteous and friendly staff speedy service very professional More

by JOHNLUVKIDS5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Harris
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July 05, 2021

I have always enjoyed my time at Sutton Ford whether buying or getting Service done my Vehicles. I will continue to recommend them my family and friends. More

by vpope1960
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
July 05, 2021

Jessica Harris was very helpful and very pleasant to deal with. Oil change was done fast and I was out of the dealership quick. More

by kris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Harris
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July 03, 2021

The service was long. We got there at 8.oo am & left about 2.00. That wasn't too good The service personnel was very helpful More

by ann60617
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Eric
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July 03, 2021

The service advisor was pretty short with me and didn't take a lot of time to understand my full complaint. Then, even though there are known issues for my concerns, they could not do anything about them More

by Vanwolr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 06, 2021 -

Sutton Ford responded

We apologize for the inconvenience. We cannot complete repairs under warranty unless they fail the test. That is the only way to get reimbursed from Ford. We must charge the diagnostic fee which tells us if it failed or not. If it fails, the diagnostic is applied to the cost of the repair but if it does not, the customer must pay for the technian's time and work for the diagnostic.

Jul 06, 2021 -

Vanwolr responded

While I can partially understand that, it still does not excuse charging me for 2 hours of diagnostic time when the technician spent 40 minutes trying to diagnose it. I got a text work started at 11:01, then received a phone call at 11:45AM that nothing could be found. Well, other than two complaints within Ford that match my exact complaint, but have no fixes yet.

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