Sutton Ford - Service Center

Dealership very accommodating. Somewhat disappointed with the auto butler. Inside of car was not thoroughly done. Vents inside and console weren’t clean. There was evidence that they had not been touched, the auto butler. Inside of car was not thoroughly done. Vents inside and console weren’t clean. There was evidence that they had not been touched, More

The service team at Sutton Ford is outstanding, they set the standard for how a dealership is supposed to take care of their customers needs. the standard for how a dealership is supposed to take care of their customers needs. More

The Service team continues to go above and beyond the call of duty when it comes to addressing all my service needs for both of my vehicles. call of duty when it comes to addressing all my service needs for both of my vehicles. More

Service was very prompt and additional request and assistance very punctual. I loved your Service, Appreciation to Jillian and Jessie gets a Plus !! Your TEAM work is tops !! 👏👏👏 assistance very punctual. I loved your Service, Appreciation to Jillian and Jessie gets a Plus !! Your TEAM work is tops !! 👏👏👏 More

Great and fast servic. Jillian was friendly and professional. (My only complaint was it was no coffee when I visited lol) but overall excellent service. professional. (My only complaint was it was no coffee when I visited lol) but overall excellent service. More

I appreciated letting me know what repairs were needed and the communication in general from the staff. Customer service was great. Much appreciated. Thank you and the communication in general from the staff. Customer service was great. Much appreciated. Thank you More

Professional and knowledgeable. The staff is customer focused and thoughful, always keeping one informed. Additionally. The service team works in partnership to ensure an stellar experience. Please tha focused and thoughful, always keeping one informed. Additionally. The service team works in partnership to ensure an stellar experience. Please thank the team for me personally, Rev. Larry L. Jackson More

My car was with your Service Department for a month waiting on a part that was on national backorder (a Transmission Control Module). Melissa Lebran kept me up-to-date on the progress and went the ext waiting on a part that was on national backorder (a Transmission Control Module). Melissa Lebran kept me up-to-date on the progress and went the extra mile to get approval on a rental car for me. After the part came in (I also added “The Works” package) my car was completed in a day. More

So far no complaints about the car service that was fine! However, the transportation guy left me hanging!! Good thang I was drop off at my sister 10min away. When I saw the driver I approached him and asked However, the transportation guy left me hanging!! Good thang I was drop off at my sister 10min away. When I saw the driver I approached him and asked him what happened? He smirk a smile and quoted “ We got busy “ !!! I thought this was part of the business!! He was very unprofessional!!! More

Jillian did a Great Job and whoever did my auto butler did a great job as well. I definitely would recommend Ford to other people did a great job as well. I definitely would recommend Ford to other people More