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Sutton Ford

Matteson, IL

Overview
Employees
Reviews
Vehicles
4.4
4,493 Reviews
Sutton Ford in Matteson, IL, also serving Chicago Heights, IL and Park Forest, IL is proud to be an automotive leader in our area. Since opening our doors, Sutton Ford has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible. If you would like financing options and you are in the market to purchase a new Ford or used car or truck, we will provide assistance to help you find financing options that fit your needs! Whether you have bad credit, no credit, or are a first time car buyer, you can trust that Sutton Ford will get you into the car or truck you choose with professionalism and attention to your needs.
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21315 Central Avenue

Matteson, IL

60443

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Showing 4,493 reviews

October 01, 2022

Melissa's customer service is outstanding she consistently called with updates and concerns and I felt confident she would complete and handle our issues More

by eric.a.fischer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 06, 2022 -

Sutton Ford responded

HI, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 30, 2022

The dealer ship was all some; it was a little wait. thevlady at the desk cree was great. More

by Balynda allen
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cree Lyons
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Oct 04, 2022 -

Sutton Ford responded

Hello Balynda, we appreciate you taking the time to leave us this feedback. If there is anything else we can do to assist you, please let us know! Take care!

September 29, 2022

Went for oil change and oil filter was not changed took truck back to have it changed filter was still dirty More

by isidoro380
Recommend Dealer
No
Employees Worked With
Don’t remember
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Sep 30, 2022 -

Sutton Ford responded

Hello we apologize that you did not receive a completely satisfied experience. What is your name so we can look up your file and reach out?

September 29, 2022

Service is always fast. I also like having an Uber ride home while my car is being serviced. I can continue with my day. More

by cassandradrinkard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Harris
Report | Print
Oct 04, 2022 -

Sutton Ford responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!

September 29, 2022

Very pleasant experience with the service department. Every employee I had contact with was polite and a pleasure to deal with. More

by ljawor
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason, who drove me home was an absolute delight. He is certainly an asset to Sutton. Logan, who picked me up, was also a very nice young man.s, Eric Eric
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Oct 04, 2022 -

Sutton Ford responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

September 29, 2022

Price gouging and pore services will not recommend to anyone. To shop with them ever. More

by kenyattaeat109
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don't see that person.
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Sep 30, 2022 -

Sutton Ford responded

We are sorry to hear that you did not have a good experience. Will you please share what services you were here for and your name so we can look up the information?

September 29, 2022

They are very good Nice and friendly. They know your name and are eager to help you Shuttle service is great More

by cgallus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 04, 2022 -

Sutton Ford responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

September 28, 2022

Great customer service, the staff were very knowledgeable about what I have to get done on my 2006 Ford Taurus More

by rbarnette71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Mohrbach, Cree Lyons, Eric Eric
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Oct 02, 2022 -

Sutton Ford responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We try to provide all of our guests with a great atmosphere and world-class service that you can trust.

Oct 02, 2022 -

rbarnette71 responded

💯🤗🥰

September 28, 2022

Failed to service vehicle after 3 hour wait, but provided service to others they preferred. More

by ppellerito10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason Dunkin Scott Jr
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Sep 30, 2022 -

Sutton Ford responded

We apologize for the inconvenience. What is your name so we can look up the file and resolve this

September 28, 2022

Brought my car in,because it shuts down I am afraid for my family life More

by MARGARETMICKIEL1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Service person did not sign invoice , Eric Eric
Report | Print
Sep 30, 2022 -

Sutton Ford responded

We will take a look at your vehicle concerns.

Oct 01, 2022 -

MARGARETMICKIEL1 responded

When can I bring my vehicle in for service, My email is margaretmickiel1@gmail.com my phone number is 773-820-1472

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