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Sutton Ford
Matteson, IL
4,493 Reviews
Sutton Ford in Matteson, IL, also serving Chicago Heights, IL and Park Forest, IL is proud to be an automotive leader in our area. Since opening our doors, Sutton Ford has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible.
If you would like financing options and you are in the market to purchase a new Ford or used car or truck, we will provide assistance to help you find financing options that fit your needs! Whether you have bad credit, no credit, or are a first time car buyer, you can trust that Sutton Ford will get you into the car or truck you choose with professionalism and attention to your needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 4,493 reviews
October 21, 2022
Very polite and helpful knowledgeable and willing to go that extra mile great experience thank you that extra mile great experience thank you More
by dgreat1969
Verified CustomerEmployees Worked With
October 21, 2022
Although I received excellent customer service on Wednesday October 19th,from Melissa, Candy and Eric in Service it took 2 1/2 months and and me leaving multiple messages with no return phone calls Wednesday October 19th,from Melissa, Candy and Eric in Service it took 2 1/2 months and and me leaving multiple messages with no return phone calls to FINALLY get my car repaired. I never received a call back from Jaime as promised , and I also spoke to Jillian who said she would call me back - that didn’t happen either.. Follow through and complete the job! More
by shalmarkay
October 21, 2022
Great service and I had no problem with them letting me know what was wrong with my ca. know what was wrong with my ca. More
by g.neeley1
Employees Worked With
October 20, 2022
My steering column on my vehicle is now vibrating and upon acceleration my vehicle is making a noise that it was not making before I brought my vehicle in. upon acceleration my vehicle is making a noise that it was not making before I brought my vehicle in. More
by marwatt
Employees Worked With
I am not sure who serviced my vehicle
October 20, 2022
Friendly service Complete and honest assessment of problem communication of pertinent information as it relates to the repair problem communication of pertinent information as it relates to the repair More
by 4839hjc
October 19, 2022
Quick lane of Sutton is my favorite part of this dealership. Unfortunately on this visit I arrived during lunch rotation thus my wait time was longer than usual. dealership. Unfortunately on this visit I arrived during lunch rotation thus my wait time was longer than usual. More
by Sandranorris23
Employees Worked With
October 19, 2022
Poor communication internally and with customers, tried to charge extra on a pre quoted tire , when work was extremely late they did not communicate the client or within the different departments. They cha to charge extra on a pre quoted tire , when work was extremely late they did not communicate the client or within the different departments. They charge $60 more an hour in labor than other local dealers. I had to diagnose the issue for them and they tried to charge me twice for a diagnosis. More
by asoloff
October 18, 2022
I was overwhelmed with the service we received from Sutton Ford. They were kind, generous, professional and knowledgeable every step of the way. Thanks Sutton Ford. They were kind, generous, professional and knowledgeable every step of the way. Thanks More
by Dwright3010@yahoo.com
