Sutton Ford

These people are just plain awful. I went in to buy a brand new car for my first time with my dad and they didn't have the one wanted. They promised me that they were able to get 3 of the exact one that brand new car for my first time with my dad and they didn't have the one wanted. They promised me that they were able to get 3 of the exact one that I wanted by the next day, but I had to put a down payment on 1 of them. They took my $2000, and I called the next day to get the vin number of the car for insurance and they said they had bad news... all of the cars I wanted were already sold!!!!! Wow. Then they held my money hostage for a few days hoping I would change my mind and buy a shitty car that I didn't want at all. They told me my check needed several days to clear and then when it does, they will refund me. I waited a few days and the check was finally clear by friday morning. I called so I could have them prepare the check for me and I could pick it up after work, AND WHAT DO YOU KNOW? There is nobody in the office on Friday that can cut you that check.. you have to wait til MONDAY! Are you serious???? I sold my car a week ago and need to buy one ASAP. They said in the nicest voice "we are open all day monday til 9pm, please come in and we will be happy to give you your money back!!" yeah right, ass holes. We'll see when and if that happens. More

We bought a car advertised as accident free. Once we agreed on the price, they bring in the paperwork to sign, which lists a "Vin Etch" for $200. I wasn't interested in this so I told them to take it of agreed on the price, they bring in the paperwork to sign, which lists a "Vin Etch" for $200. I wasn't interested in this so I told them to take it off. They said it had to be there and was on all there cars because the finance companies the use require it...what BS! Once I got that off there, the finance guy tried slipping in an extended warranty. Just before I signed the paperwork I noticed "ESP" on the contract for $2000! When I questioned it, he said it was a mistake that the computer put in there. Yeah, ok whatever...***. So we finally escape with the car and over the next few days we notice a few squeaks and rattles. So I took it to a collision center when we find out it's been in an accident and needs over $1000 in work! So I took the car over to the dealership and explain the situation and ask them to buy the car back since it was advertised as being accident free. The guy in the sales tower starts laughing and says there's no way they are buying it back. Now I'm really ticked! So after some heated words, they offer to put us in another car. The cars they showed us were worth a few thousand dollars less than the one we have. Then they show us cars worth the same as ours, but tell us they will cost $3-4k more. All of them had "issues". Then they tell us they could take the car back from us, but they could only give us black book value and we'd have to pay the $3000 difference in cash to them. Then they say we can walk away if we sign over our $7k car to them. When that fails, they tell us we can trade the car in on a minivan which turns out to be $8k over book value. What a freaking joke. These guys are so slimy, stay away from Sutton Ford at all costs. These guys epitomize "used car salesman". We're handing the case over to the Attorney Generals office. More

Audre was very helpful and patient. He answered my questions and modeled for me how to receive further assistance. For example, Marcus, who assisted Audre, worked diligently with Audre to provide me questions and modeled for me how to receive further assistance. For example, Marcus, who assisted Audre, worked diligently with Audre to provide me with the best experience possible. Will come again, Great Salesmen! More

I have given high ratings because my wife and I experienced excellent service at Sutton Ford. We had recently been dismissed from a chapter 13 bankruptcy and had been to other dealers who turned us experienced excellent service at Sutton Ford. We had recently been dismissed from a chapter 13 bankruptcy and had been to other dealers who turned us down. Andre Green and the finance staff at Sutton Ford were diligent in getting a lender who would finance us. We even met Mr. Sutton himself who came out of his office and congratulated us upon our purchase. We drove away with a wonderful pre-owned 2008 vehicle. This was the best car-buying experience in a long, long time! This is our first step into obtaining a good credit rating again and we are extremely happy about that. Thank you Mr. Sutton for putting excellent, talented people on your team. More

Working with Andre Green as a salesperson was a pure delight. His professionalism and helpfulness put us at ease with the whole car buying experience. I had a very bad experience with Hawkinson Ford bef delight. His professionalism and helpfulness put us at ease with the whole car buying experience. I had a very bad experience with Hawkinson Ford before coming to Sutton and was extremely turned off by Ford, but Mr. Green and the whole Sutton team made my car buying experience a pleasure. I have recommended your dealership to friends and family and will definitely be purchasing cars from Sutton for years to come. More

Marcus Ware greeted me with a very pleasant and friendly smile, once introduced by another friendly employee, Keisha. He asked me what my needs in a vehicle were and price range. He said that he would and smile, once introduced by another friendly employee, Keisha. He asked me what my needs in a vehicle were and price range. He said that he would and could help me. He showed me a vehicle that fit my needs, right there on the showroom floor and asked me about the size and price. I told him that I liked it and the size was right.. He ask me if the color was okay as it came in other colors. I felt very comfortable and confident with him. He made me feel at ease, not nervous or anything, as one would be making such a big decision as this. He explained everything in detail, what to expect, as far as paperwork and features of the vehicle as we waited for the paperwork. He took care of everything and then I realized that this man had sold me a vehicle that I had not even looked inside of nor test drove. He is truly a good salesman and an access to your company. I would highly recommend him, which I have already done, to my daughter. More

I was pleased with the friendly customer service and geniune appreciation for customers. I was helped immediately and offered a beverage and snack then off to look at cars. The dealer asked about my nee geniune appreciation for customers. I was helped immediately and offered a beverage and snack then off to look at cars. The dealer asked about my needs and found a vehicle that I liked and could afford. I will continue to refer friends and family to this dealership! More

Marcus Ware is the BEST salesperson at Sutton Ford. Out of the 17 Ford cars I have purchased, Marcus has sold me 5 new cars. He is very attentive to my needs and wants when I am buying a car. He always c of the 17 Ford cars I have purchased, Marcus has sold me 5 new cars. He is very attentive to my needs and wants when I am buying a car. He always calls me to let me know what new cars are available and to come in and check them out. This usually results in me buying a new car............ Marcus is a very important asset to Sutton Ford as well as to the Ford Motor Company. We need more salespersons like Marcus. PS I will be shopping for a new car soon...... More

Prompt courtious service Sutton Ford goes the extra mile to get you in a great car everyone is friendly and the coustomer service is top notch. Sutton Ford has a great selection to choose from and has no pr to get you in a great car everyone is friendly and the coustomer service is top notch. Sutton Ford has a great selection to choose from and has no problem getting your special request for you the sales crew is attentive but not pushy thats why my last 4 vehicles were purchased at Sutton Ford More

Marcus was friendly, professional. He went above and beyond to help me with my auto purchase. He made sure my every need was met. I will recommend Marcus to anyone I come across who may be looking to bu beyond to help me with my auto purchase. He made sure my every need was met. I will recommend Marcus to anyone I come across who may be looking to buy a car. He is a fantastic salesperson!He follow up to make sure eveythink were OK. More