Sutton Ford

Excellent! Great service. Concerned about my issue. Great service staff. Clean. facilities. Nice showroom. Accurate on timing. Sensitive to my need.Erik was fabu Great service. Concerned about my issue. Great service staff. Clean. facilities. Nice showroom. Accurate on timing. Sensitive to my need.Erik was fabulous. Everyone was. More

Good service The service was good. The wait time was too long! Oil change and keyless code 2 1/2 hours how do you rate someone if you do not know their names? Intr The service was good. The wait time was too long! Oil change and keyless code 2 1/2 hours how do you rate someone if you do not know their names? Introducing themselves would be nice. Sales team great! Thank you Ron! More

Great Excellent Service...Great service to drive me to my destination when I had a presentation that was very important..All i can say is fantastic.... Excellent Service...Great service to drive me to my destination when I had a presentation that was very important..All i can say is fantastic.... More

Great service! They provided me with amazing service! I took my car in for power steering and they fixed it within a week. In the meantime, they allowed me to drive They provided me with amazing service! I took my car in for power steering and they fixed it within a week. In the meantime, they allowed me to drive an even newer version of my car, which was nice. The guy who helped me (Allen) was so nice and genuine. He kept me up to date on everything and explained to me exactly what was wrong with my vehicle. We also shared conversations about our daughters, who are around the same age. I have absolutely mo complaints about the services. Thanks Ford! More

Excellent service Every time I bring my car for service, everyone is extremely helpful and friendly. The work on my car is always completed in a timely manner. Every time I bring my car for service, everyone is extremely helpful and friendly. The work on my car is always completed in a timely manner. More

Could not deliver a simple oil change service ! I had a van that I purchased from your dealer in for its first oil change where I thought we could establish a good service relationship but when my e I had a van that I purchased from your dealer in for its first oil change where I thought we could establish a good service relationship but when my employees were promised an oil change within a hour and two hours go by and tell them another 45 mins it seems the service department needs to take a look at there procedures when promising a customer to have there vehicle completed or at least in within a certain time frame ?? This will ultimately decide my decision where I purchase my next work vehicle. I hope this will help your dealership in future. Sincerely Ruben Y More

They can’t fix their own mess They received a 2 star because they did fix my power steering issue, but have failed twice now at fixing the fuel deilvery mod replacement that was un They received a 2 star because they did fix my power steering issue, but have failed twice now at fixing the fuel deilvery mod replacement that was under recall. I EVEN PROVIDED Sutton Ford the supplement instructions that were added to the recall sheet from Corp HQ as well and they still haven’t fixed it. Throw in lack of communication, stalling for time, and whatever else, and you’ll see one unhappy client. I feel for people who think they can trust them. I never will bring my vehicle back to them. More

The works and car check ip Great experience. Everyone at Sutton is always super polite and helpful. They are also very timely. Everytime I drop off my car at the quicklane, ther Great experience. Everyone at Sutton is always super polite and helpful. They are also very timely. Everytime I drop off my car at the quicklane, there is always a quick turn around. More

Confident Oil Change Quick Lane: Hi, I came in to have my oil changed but there a 2 hour wait I was reassured that I could be picked up from work by the shuttle service. Quick Lane: Hi, I came in to have my oil changed but there a 2 hour wait I was reassured that I could be picked up from work by the shuttle service. The service team kept me updated on my car's service as well as the shuttle service promptly pick me up. I like the Quick lane service team. The desk woman is Great at her position, always with a Welcoming Smile, and she has great customer service skills. I will recommend and return for future services. More

2019 Escort Purchase I found Sutton Ford to have a friendly and straight forward staff. There were no gimmicky internet pricing games or haggle negotiating that I had ex I found Sutton Ford to have a friendly and straight forward staff. There were no gimmicky internet pricing games or haggle negotiating that I had experienced at all the other dealerships that I had visited. More