Sutton Ford

Purchasing Experience Once my wife and I decided on purchasing a vehicle from the same dealership as my son-in-law had he introduce us his sales person, Anita Sutton. I fou Once my wife and I decided on purchasing a vehicle from the same dealership as my son-in-law had he introduce us his sales person, Anita Sutton. I found her to be very personable and resourceful. In a few days she was able to locate a vehichle that met the options we had requested. I did run into a problem getting my personalized license plates transferred but with the assistance from Ms Sutton and the business manager we got that issue resolved. So I'm pleased with the performance of my new Edge. I'm still tryinglearn how to use all of the features. More

Professional & timely service. My experience, just like everytime was outstanding. Everyone from this dealership, that I encountered were extremely professional and courteous. This My experience, just like everytime was outstanding. Everyone from this dealership, that I encountered were extremely professional and courteous. This dealership has everything that I could want and more. More

My experience Awesome customer service. I was in there for no more than a hour. Jillian took care of me. It was an awesome experience. I'll be back. Awesome customer service. I was in there for no more than a hour. Jillian took care of me. It was an awesome experience. I'll be back. More

Butler The only issue I had was the 3 1/2 hours it took to perform the service if I knew it would have taken that long I would have drop the truck off. The only issue I had was the 3 1/2 hours it took to perform the service if I knew it would have taken that long I would have drop the truck off. More

Awesome experience Thanks for your time and service I really appreciate all the effort and time that each of the associates have demonstrated for me thank you all once a Thanks for your time and service I really appreciate all the effort and time that each of the associates have demonstrated for me thank you all once again awesome superb experience thank you More

Service Very helpful service, got me a loaner car and kept me in the loop as to what was going on with my vehicle. Easy pick up of loaner and easy pick up fo Very helpful service, got me a loaner car and kept me in the loop as to what was going on with my vehicle. Easy pick up of loaner and easy pick up for my car. More

Oil change from a knowledgeable staff Very good service , Allen was terrific and kept me updated on my vehicle. Allen also let me know about future services I may need to keep my vehicle r Very good service , Allen was terrific and kept me updated on my vehicle. Allen also let me know about future services I may need to keep my vehicle running smoothly. More

Thank you! Really appreciate the immediate attention and excellent service. Great working with Dave in service. Attentive during our conversation and focused in Really appreciate the immediate attention and excellent service. Great working with Dave in service. Attentive during our conversation and focused in on what needed to happen. More

Service Jillian in the the quick lane is the bomb 💣, she is the reason I return to this dealership. I drive past 6 other dealerships to bring my vehicle here Jillian in the the quick lane is the bomb 💣, she is the reason I return to this dealership. I drive past 6 other dealerships to bring my vehicle here. More

Jillian is a person who takes pride I’m what she does! I have worked with many advisors at Sutton, and other dealerships. I drive out of my way to Sutton Ford because of Jillian. She’s committed from the t I have worked with many advisors at Sutton, and other dealerships. I drive out of my way to Sutton Ford because of Jillian. She’s committed from the time she’s takes your keys, until she put your keys in your hands. Jillian calls/text to keep you informed. Makes sure you are aware of your options, rebates,and sales. I’ve watched her explain to a customer what was going on with her vehicle . The woman didn’t seem to understand. Jillian changed her verbiage, tone , and slowed down. She asked her customer if she was ok with what she was say. THATS EXCELLENT CUSTOMER SERVICE!!!!! More