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Sutton Ford
Matteson, IL
4,492 Reviews
Sutton Ford in Matteson, IL, also serving Chicago Heights, IL and Park Forest, IL is proud to be an automotive leader in our area. Since opening our doors, Sutton Ford has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible.
If you would like financing options and you are in the market to purchase a new Ford or used car or truck, we will provide assistance to help you find financing options that fit your needs! Whether you have bad credit, no credit, or are a first time car buyer, you can trust that Sutton Ford will get you into the car or truck you choose with professionalism and attention to your needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 4,492 reviews
July 08, 2020
I had a wonderful experience with Sutton Ford's service dept. I came in for an oil change through the quick lube dept. The process was fast, efficient and all around wonderful. All of the staff are courtes dept. I came in for an oil change through the quick lube dept. The process was fast, efficient and all around wonderful. All of the staff are courtesy, professional and conscious during the COVID-19 awareness period. Keep up the great work and I will definitely be back. More
by SgtHambone67
Verified CustomerEmployees Worked With
Randy Mohrbach
July 07, 2020
This is my second time coming to this dealership and I have zero complaints. Everyone is friendly the process is quick and I would definitely recommend this place especially Tiffany. have zero complaints. Everyone is friendly the process is quick and I would definitely recommend this place especially Tiffany. More
by lashawntajacobs
July 06, 2020
I came from out of town just to purchase from this dealership and at first I was let down due to lack of communication but my salesperson Tiffany Walker fixed the issue for me and for that I give her dealership and at first I was let down due to lack of communication but my salesperson Tiffany Walker fixed the issue for me and for that I give her 5 stars. More
by stephaniemesa27
Employees Worked With
Tiffany Walker
July 06, 2020
Could not say enough about how great Melissa was to work with! I first made the mistake and took my car to a terrible Ford dealer in Orland Park . Thankfully I got my car out of there and into the hands of with! I first made the mistake and took my car to a terrible Ford dealer in Orland Park . Thankfully I got my car out of there and into the hands of a professional at Sutton. Thanks again Melissa you restored my faith in Ford as a whole. More
by K E M
Employees Worked With
July 06, 2020
Auto Butler routine maintenance Great service. Car excellently cleaned. All bugs removed. I do not have another 20 words to add to this. Mr review was concise. Why 25 word minimum? Great service. Car excellently cleaned. All bugs removed. I do not have another 20 words to add to this. Mr review was concise. Why 25 word minimum? More
by LARRY93
Employees Worked With
July 05, 2020
Service was fine. Covid 19 precautions that are observed in other businesses around the community were non-existent. I bought my car at Sutton and had previously had all service done at the dealership, but in other businesses around the community were non-existent. I bought my car at Sutton and had previously had all service done at the dealership, but I don’t intend to come back, as I have never received any acknowledgement of my previous complaint about this. Service date: June 4, 2020 More
by georgejbarry
Employees Worked With
Service rep I worked with is not listed
July 04, 2020
They attempted to add $10k of surprise charges. Very hard to deal with. They were extremely focused on the “monthly payment” and not willing to show the actual sale price that they were hoping for. Be wary to deal with. They were extremely focused on the “monthly payment” and not willing to show the actual sale price that they were hoping for. Be wary More
by 555tilson
Employees Worked With
Dave, Chuck
July 04, 2020
Great dealership! Lester Parker went above and beyond to find my car! I recommend this dealership and Lester to family and friends to purchase a car. find my car! I recommend this dealership and Lester to family and friends to purchase a car. More
by Dalen19
Employees Worked With
July 03, 2020
This team has serviced my 2010 Lincoln for at least the last 8 years. Everytime I call or go in, I receive great service! Exceptional last 8 years. Everytime I call or go in, I receive great service! Exceptional More
by Jana T
Employees Worked With
Other Employees :
Cree Lyons, Eric Eric, Allen Taloff
July 03, 2020
Exceptional customer service! Made my car buying experience smooth...Tiffany Walker is awesome!!! The process was quicker than usual and they took the time to answer all my questions. experience smooth...Tiffany Walker is awesome!!! The process was quicker than usual and they took the time to answer all my questions. More
by sheena.herrod
Employees Worked With
Tiffany Walker
