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Sutton Ford
Matteson, IL
4,493 Reviews
Sutton Ford in Matteson, IL, also serving Chicago Heights, IL and Park Forest, IL is proud to be an automotive leader in our area. Since opening our doors, Sutton Ford has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible.
If you would like financing options and you are in the market to purchase a new Ford or used car or truck, we will provide assistance to help you find financing options that fit your needs! Whether you have bad credit, no credit, or are a first time car buyer, you can trust that Sutton Ford will get you into the car or truck you choose with professionalism and attention to your needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 4,493 reviews
July 22, 2020
Dear sir I brought F150 truck in to get my GPS program setup and paid for the service . I was told the charging Jack on my was too loose. setup and paid for the service . I was told the charging Jack on my was too loose. More
by ronbern_1
Verified Customer
July 22, 2020
My visit to the service department was very professional. Jamie was helpful ,professional and courteous. He was able to address all my concerns and needs Jamie was helpful ,professional and courteous. He was able to address all my concerns and needs More
by fultondavis
July 20, 2020
It’s always a pleasure dealing with you guys, l will certainly be back... also l feel twenty five word minimum is a little time consuming for this review. certainly be back... also l feel twenty five word minimum is a little time consuming for this review. More
by lemontsiller
July 20, 2020
Good Customer Service & Very Friendly. Will be back for any services when needed.Will recommend my friends and family. Like coming to u keep up the good work. Thanks any services when needed.Will recommend my friends and family. Like coming to u keep up the good work. Thanks More
by lynette_cerocke
July 19, 2020
Anita Sutton was the best dealer salesperson I’ve ever dealt with. She was willing to help us and let us see the cars we wanted and ultimately upgrade us from a 2013 to a 2020. dealt with. She was willing to help us and let us see the cars we wanted and ultimately upgrade us from a 2013 to a 2020. More
by shanice.watts39
Employees Worked With
Anita Sutton
July 18, 2020
Great dealership. Great customer service. I really felt appreciated the whole time when i was there. The process was quick, smooth, and easy. No problems. appreciated the whole time when i was there. The process was quick, smooth, and easy. No problems. More
by amuhammad153
Employees Worked With
Other Employees :
LaToyta McDonald, Brittani Ashley Culpepper, Mike Semik, chuck Yzaguirre
July 17, 2020
Great 👍 service with a smile. Excellent follow-up and review. I'd recommend Sutton Ford Service to others. Service Representative Julian Stanford is a jewel to work with. review. I'd recommend Sutton Ford Service to others. Service Representative Julian Stanford is a jewel to work with. More
by payne178
Employees Worked With
July 17, 2020
Jillian was lovely. She made the process of checking in my car, getting a rental etc. Smooth and fuss free. I'm so glad I brought my car in there! my car, getting a rental etc. Smooth and fuss free. I'm so glad I brought my car in there! More
by LIZELLESWOOPE
Employees Worked With
Jillian
July 17, 2020
Made a appointment a week before my appointment on july 14th dropped the Lincoln off at 7am the first car in the bay then I went home to sleep as i work 3rd shift I get up to a message that you guys were t 14th dropped the Lincoln off at 7am the first car in the bay then I went home to sleep as i work 3rd shift I get up to a message that you guys were to busy to get to my Lincoln and that it will be looked at frist thing on the 14th not even if that's ok or do I need a loner...ect then I had to go back up to the dealership because I left my uniform top in the suv car so I arrived and wanted to talk to Melissa or Bryan and to fine out there gone for the day so poor little Cree I start to vent to her my frustration as I truly believe that the fact it was warranty work I got brushed off which it not acceptable. When I tell you I truly mean it not even a sorry from Bryan or Melissa so I'm thinking in there eyes this kind of customer service is OK ? You would think hey Mr Beasley we are so sorry for the Inconvenience this may have caused you here is a free oil change or here is a free tire rotation..Nope not one word I picked up my car and moved on so now I have no faith in your dealership as to when I make an appointment and the funny thing it was just in for the drivers lumber which stopped working so knowing that I should have had the Option if I wanted to pick up my Lincoln and bring it back the next day not just being told your going to keep it and look at it the next day. But as most things go I know I won't hear anything for the dealership and that this survey was just a waste of time but I had nothing better going so I thought i would text you as to let you know how well your dealership is not doing I also came to the realization that it doesn't matter if you drive a Ford Festiva or a 50k Lincoln you can still enjoy equally bad customer service from Sutton also I use to remember a time when the Service advisor's came to your car to meet you now you get out your car they look at you as if you have two heads and its not the COVID-19 times they did it back in 2016 when I had a new mustang GT you just stand there in the bay looking like a fool do I go to them do they come to me just an observation. Been to many dealership I've always been greeted at my car with a good morning how can we help you today but at Sutton the first thing they say is you have an appointment today and the second thing is are the keys in the car. Believe me sit back and watch that's the customer service your dealership putting out just fyi. More
by tbripley2
July 16, 2020
They are always so friendly there. Good service . They try to give you a time it is going to take to do the work. Very happy. try to give you a time it is going to take to do the work. Very happy. More
by cgallus
