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Sutton Ford
Matteson, IL
4,493 Reviews
Sutton Ford in Matteson, IL, also serving Chicago Heights, IL and Park Forest, IL is proud to be an automotive leader in our area. Since opening our doors, Sutton Ford has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible.
If you would like financing options and you are in the market to purchase a new Ford or used car or truck, we will provide assistance to help you find financing options that fit your needs! Whether you have bad credit, no credit, or are a first time car buyer, you can trust that Sutton Ford will get you into the car or truck you choose with professionalism and attention to your needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 4,493 reviews
September 28, 2020
Service was fine. My only complaint is that I mentioned my rewards points when I dropped my car off. The associate looked them up to confirm. When I went to pick my car up, the rewards were not communicate my rewards points when I dropped my car off. The associate looked them up to confirm. When I went to pick my car up, the rewards were not communicated to the cashier, and the associate I originally worked with had left for the day. I had to go through 3 people to apply my rewards to my service. It was a bit inconvenient. Eventually, things worked out. I just wished they had communicated better. More
by TMRiley
Verified CustomerEmployees Worked With
September 28, 2020
Jessica Harris checked me in. She was very professional and courteous. She has a great attitude for servicing the retail customer. All of our service has been with Sutton and I don’t see any reason to chan and courteous. She has a great attitude for servicing the retail customer. All of our service has been with Sutton and I don’t see any reason to change now. More
by Trusteebob
September 28, 2020
All ways very easy to deal with. Great service and a pleasure to work with Melissa. Would recommend have your car repairs and maintenance preformed here pleasure to work with Melissa. Would recommend have your car repairs and maintenance preformed here More
by dsmith89
Employees Worked With
September 28, 2020
Great service work completed on time vehicle returned washed and clean inside. Highly trusted dealership and highly recommended to friends and family for sales and service washed and clean inside. Highly trusted dealership and highly recommended to friends and family for sales and service More
by JBRpropertymaint
September 25, 2020
Very pleasant gives updates and is always very respectful. Checked on me and explained to me what was going on with my card. Made me aware of timeframe respectful. Checked on me and explained to me what was going on with my card. Made me aware of timeframe More
by gwenwhite10@yahoo.com
Employees Worked With
September 24, 2020
AVOID THIS DEALERSHIP! From the lack of salesmanship by Vince Yzaguirre to the inability to make things right by Chuck Yzaguirre and for the overall manager of the two aforementioned, David Shoup, to allow Vince Yzaguirre to the inability to make things right by Chuck Yzaguirre and for the overall manager of the two aforementioned, David Shoup, to allow me to walk out dissatisfied tells you everything about this dealership. I’d like to stop for a second and praise Latoya McDonald for her high level of professionalism & talent, THANK YOU, Latoya. A couple things to point out: 1. Only provided ONE key to the vehicle and then wanted to charge $260+ for a 2nd key, 2. REFUSED to remove the $1,100 in bogus charges for window etching, leather treatment and paint protection, 3. Allowed me to leave the lot with LESS than a half tank of gas are just some of the issues with this horrible experience. I will NEVER return to this dealership and take the $1,100 “legal”extortion as a “lesson learned” and will absolutely NEVER refer Sutton Ford to any family or friends. This was my first used car experience in 25+ years and I’ll never do it again because of the disappoint I dealt with at Sutton Ford. To be clear, this was not some old & beat up used vehicle but a $40,000+ 2019 Lincoln Nautilus. It’s absolutely the car I wanted, but at the end of the day, it was NOT worth it. Just a friendly reminder, AVOID SUTTON FORD! -JF More
by JohnLFolinoJr
Employees Worked With
David Shoup, Vince Yzaguirre, LaToyta McDonald, chuck Yzaguirre
September 24, 2020
Had your staff not be extremely friendly I would have put 1. You false advertise. I came into the dealership to look at a used pre certified car priced at 15000 flat on your website. Upon test driving the ca 1. You false advertise. I came into the dealership to look at a used pre certified car priced at 15000 flat on your website. Upon test driving the car, I really did like the car and wanted to purchase it. Regarding pricing, you informed me there was a theft protection installed on the windows, paint protection, and some diamond coating on the windows. This jacked up the price 2000 over the initial price. If this extra junk I never asked for is on the car, don’t false advertise 15000 when I have no way of refusing this extra service which I personally would have never asked for on the car. Thanks for the car, I’ll never come there again. More
by nsheiser
Employees Worked With
chuck Yzaguirre
September 24, 2020
The guys in quick lane are great. They are kind courteous and knowledgeable. They recognize you on sight. They are quick to speak to you when you walk in. The guys in the detail shop Deserve a 100 and knowledgeable. They recognize you on sight. They are quick to speak to you when you walk in. The guys in the detail shop Deserve a 100 More
by TRQCARRIER55
September 24, 2020
This is the second vehicle we purchased from Sutton Ford. This dealership is AWESOME. Sutton’s team members treat you like you’re at a high end dealership. But it doesn’t stop there, they go above and beyond This dealership is AWESOME. Sutton’s team members treat you like you’re at a high end dealership. But it doesn’t stop there, they go above and beyond that. More
by lchaymon0
September 23, 2020
Brought car in for brake service brakes had a little play in them when I came back to get the car the pedal went all the way down to the floor I will not return in them when I came back to get the car the pedal went all the way down to the floor I will not return More
by DORINDADANIEL
