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Sutton Ford
Matteson, IL
4,493 Reviews
Sutton Ford in Matteson, IL, also serving Chicago Heights, IL and Park Forest, IL is proud to be an automotive leader in our area. Since opening our doors, Sutton Ford has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible.
If you would like financing options and you are in the market to purchase a new Ford or used car or truck, we will provide assistance to help you find financing options that fit your needs! Whether you have bad credit, no credit, or are a first time car buyer, you can trust that Sutton Ford will get you into the car or truck you choose with professionalism and attention to your needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 4,493 reviews
November 04, 2020
Very professional, knowledgeable and great customer service. Abe Ascencio, salesman, was friendly, patient, and knowledgeable and accommodating. He even stayed and assisted with setting up the cell p service. Abe Ascencio, salesman, was friendly, patient, and knowledgeable and accommodating. He even stayed and assisted with setting up the cell phone features and the Ford Pass App after the contract was signed and the dealership was closed LaToyta McDonald was very professional, warm and friendly and quick. She reviewed the contract with me and answered all my questions. More
by Marlene B
Verified CustomerEmployees Worked With
Abe Ascencio - Salesman, LaToyta McDonald
November 04, 2020
The staff is very courteous. My salesperson Anita Sutton was helpful, knowledgeable, kind, took time to show me features on vehicle, made me feel comfortable. was helpful, knowledgeable, kind, took time to show me features on vehicle, made me feel comfortable. More
by debbettyboop
Employees Worked With
LaToyta McDonald, Anita Sutton, Tiffany Walker
November 04, 2020
They always do an amazing job. The customer service was great. They are always accommodating they make me feel like I am receiving great service great. They are always accommodating they make me feel like I am receiving great service More
by acavens
Employees Worked With
November 03, 2020
They do what they say, when they say they will do it, and for a fair and honest amount. It’s good to deal with people that you can trust. for a fair and honest amount. It’s good to deal with people that you can trust. More
by DAWALKER
November 03, 2020
Warm, friendly professional employees with exceptional great customer service skills. Relaxing atmosphere. This is my second visit within a couple days. I followed the mechanic's recommendations. great customer service skills. Relaxing atmosphere. This is my second visit within a couple days. I followed the mechanic's recommendations. Sorry, I don't know his name. I'd like to say thanks again. He took care of my vehicle on both visits. Excellent work. Julian's explanations were clea, as well she kept me updated thoughout the process. I just want to say, "Thank you." More
by neciewilkins54
Employees Worked With
November 02, 2020
They lied to me about a couple of things. I even told them if I found out I would never come back or send anyone. I hate people who lie. I called today about an issue I was having and was transferred a them if I found out I would never come back or send anyone. I hate people who lie. I called today about an issue I was having and was transferred around and after more than 15 minutes they couldn't find anyone to help. Sutton sucks in my opinion. I should have tried to work harder with Andy at Curry Ford. I have some issues that I'm afraid may not get fixed. Truly disgusted about the entire situation. More
by GAS
Employees Worked With
Anthony Taylor my salesman who lied to me., LaToyta McDonald
November 02, 2020
Eric was extremely helpful and so was all of the staff my only complaint is that you all never have loaners and I asked for a car wash and they agreed to the car wash but when i picked my car up it was not c only complaint is that you all never have loaners and I asked for a car wash and they agreed to the car wash but when i picked my car up it was not cleaned More
by tanae1009
Employees Worked With
Eric Eric
November 02, 2020
They charged me a lot of money and didn’t fix the problem the problem still exists and I’m not happy with Sutton Ford they did nothing to compensate me for all the money I paid and the issue still exists. the problem still exists and I’m not happy with Sutton Ford they did nothing to compensate me for all the money I paid and the issue still exists. More
by ANN_CHAMBERS23
November 02, 2020
Great service and Jillian was a great customer service rep, she was extremely polite. Jillian was informative. I would bring my car back again. Thanks rep, she was extremely polite. Jillian was informative. I would bring my car back again. Thanks More
by Yolanda Owens
Employees Worked With
November 02, 2020
I was very pleased with the service that I received on my vehicle. They were professional, quick, and accommodating to all of my needs. It was much appreciated. vehicle. They were professional, quick, and accommodating to all of my needs. It was much appreciated. More
by GENICEANDREW
Employees Worked With
