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Sutton Ford
Matteson, IL
4,493 Reviews
Sutton Ford in Matteson, IL, also serving Chicago Heights, IL and Park Forest, IL is proud to be an automotive leader in our area. Since opening our doors, Sutton Ford has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible.
If you would like financing options and you are in the market to purchase a new Ford or used car or truck, we will provide assistance to help you find financing options that fit your needs! Whether you have bad credit, no credit, or are a first time car buyer, you can trust that Sutton Ford will get you into the car or truck you choose with professionalism and attention to your needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 4,493 reviews
November 11, 2020
I only use Sutton dealership auto service for all my vehicles. Quality, dependable, and quick service, every time. Cost is reasonable and you leave after they wash your car for free. vehicles. Quality, dependable, and quick service, every time. Cost is reasonable and you leave after they wash your car for free. More
by ezkatt
Verified CustomerEmployees Worked With
Other Employees :
Randy Mohrbach, Cree Lyons, Eric Eric
November 10, 2020
Great service and work was done in a timely matter and Jillian is a great service rep I personally think she deserves a raise Asap Jillian is a great service rep I personally think she deserves a raise Asap More
by bigcep
November 10, 2020
Very disappointed with Sutton they charged me a lot of money and did not fix the problem put new tires on a Bent rim and didn’t even let me know the rim was bent until I told them the car was shaking and money and did not fix the problem put new tires on a Bent rim and didn’t even let me know the rim was bent until I told them the car was shaking and I had to pay a lot for a new rim More
by ANN_CHAMBERS23
November 09, 2020
Was having a problem connecting my phone to mysync system in the car. Then I needed them to place the protective piece that had been knocked halfway off. in the car. Then I needed them to place the protective piece that had been knocked halfway off. More
by bora_d2001
Employees Worked With
Jessica
November 09, 2020
Tiffany was great helping me from start to finish.I went Tiffany was great helping me from start to finish. I went to get a f 150 and I looked the internet review to get the right sales person and they were Tiffany was great helping me from start to finish. I went to get a f 150 and I looked the internet review to get the right sales person and they were right, Tiffany never push for the sale and always give me the space and time to take the right decision. Definitely my next purchase will be with her in same dealer if possible. More
by John
Employees Worked With
Tiffany Walker
November 09, 2020
Have purchased 1/2 dozen cars over the last 30 years. Great sales, parts and service department. Will keep coming back whenever possible for all my vehicle needs Great sales, parts and service department. Will keep coming back whenever possible for all my vehicle needs More
by DealerRater
Employees Worked With
Other Employees :
LaToyta McDonald, Mike Semik, Cree Lyons, Anita Sutton
November 05, 2020
Anita Sutton and the assisting Ford members were courteous, friendly, and dedicated to getting the job done! We strongly consider returning to Sutton for future vehicle purchases. courteous, friendly, and dedicated to getting the job done! We strongly consider returning to Sutton for future vehicle purchases. More
by blowe-34
Employees Worked With
LaToyta McDonald, Anita Sutton
November 05, 2020
I came in on Saturday purchased a vehicle and notice that there was something wrong with the backlight panel went back they were very rude. there was something wrong with the backlight panel went back they were very rude. More
by francine_knox
Employees Worked With
Anita Sutton, matt monix
November 05, 2020
The customer service is excellent... I love the shuttle service option and I also like that the staff is very knowledgeable about the different types of services that are offered. service option and I also like that the staff is very knowledgeable about the different types of services that are offered. More
by valerieglasper
Employees Worked With
Can't remember her name...but she's great!!!
November 05, 2020
If the problem with the battery we’re determined the first time all these problems wouldn’t have happened. If the service person reset the oil light warning after the full 40000 maintenance service was first time all these problems wouldn’t have happened. If the service person reset the oil light warning after the full 40000 maintenance service was done - we wouldn’t have to turn off the warning light every time the car was started. During a Boston trip these were major aggravations that could have been avoided and not messed up our vacation! Otherwise Sutton Ford has serviced us well in the past. Bob pustaver 708-8454839. More
by pustaver2002
Employees Worked With
Other Employees :
LaToyta McDonald, Randy Mohrbach, Cree Lyons, Eric Eric
