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Sutton Ford
Matteson, IL
4,493 Reviews
Sutton Ford in Matteson, IL, also serving Chicago Heights, IL and Park Forest, IL is proud to be an automotive leader in our area. Since opening our doors, Sutton Ford has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible.
If you would like financing options and you are in the market to purchase a new Ford or used car or truck, we will provide assistance to help you find financing options that fit your needs! Whether you have bad credit, no credit, or are a first time car buyer, you can trust that Sutton Ford will get you into the car or truck you choose with professionalism and attention to your needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 4,493 reviews
June 21, 2021
Great customer service experience rep authorized discount price after I advised left coupon at home discount price after I advised left coupon at home More
by thenley0
Verified Customer
June 20, 2021
Service is always great ,wait time was extremely long this time. Service dept is always very friendly, and helpful. Service person that does Auto Butler really did a great job. this time. Service dept is always very friendly, and helpful. Service person that does Auto Butler really did a great job. More
by dmsopkin
June 20, 2021
My car was due for a recall part. Third time I was in for the same thing. No part this time. I was promised a part would be ordered and delivered in 2 weeks. No call yet about the part. the same thing. No part this time. I was promised a part would be ordered and delivered in 2 weeks. No call yet about the part. More
by jjackson6251
Employees Worked With
Eric Eric
June 18, 2021
Always pleased with the service I receive and the personnel that I speak to. The wait for my oil change was a reasonable time. Very pleased. personnel that I speak to. The wait for my oil change was a reasonable time. Very pleased. More
by Carolyn@1979
Employees Worked With
June 18, 2021
I was thoroughly disappointed with the service I received from Sutton Ford. I brought my car in for the auto butler and when we picked it up it was dirty it look like it wasn’t cleaned and when we brought it from Sutton Ford. I brought my car in for the auto butler and when we picked it up it was dirty it look like it wasn’t cleaned and when we brought it to the attention to James he came out he looked at it and said yes this is a horrible job and if one of my guys would’ve done that I would be upset. I said well who worked on my car and he informed me that it was a day supervisor son who did the auto butler. My husband asked what is he 16 years old and was told no he’s 28. I would’ve thought the James would have spoke to his supervisor the next day stating that my car was not done properly but I guess when it’s a supervisor son you have to watch what you say. It doesn’t speak well for your dealership when you’ve paid a good amount of money for this particular service and it was done very poorly. I could not leave my car to have it done the next day because I have a job and I need my car for that job so I could not leave it once again to be done properly. The ironic thing was is when I drop my car off that Tuesday there was an older couple outside looking at their Lincoln SUV that supposedly was auto butler and it looked terrible they were so upset. They said they come all the way from Crownpoint Indiana. I told them just go in and explain they are really good with customer care. After seeing my car I realize that they don’t care about customer care. To say I am extremely disappointed is putting it lightly. Maybe they should talk to the daytime supervisor and son about how customer service works. More
by Mo
Employees Worked With
June 18, 2021
Jaime and Erik are excellent. I always get great service from them. I actually saved money on this visit and will be coming in more often because of it from them. I actually saved money on this visit and will be coming in more often because of it More
by TONYcps
June 18, 2021
Sales department 5star Anita Sutton from sales 5 stars Jilian quick lane tech 6 stars ✨ The main service department 0 stars Poor knowledge about my truck. Did not complete all problems on repair sheet. I Jilian quick lane tech 6 stars ✨ The main service department 0 stars Poor knowledge about my truck. Did not complete all problems on repair sheet. I’ve been to the service department 3time in one week and problems still not solved.The main reason why I’m so mad 😡 my service appointment was originally with Quick Lane whom could have performed all needed repairs. Main service told me they could not service my truck that day bring it back in 10 days.l could keep writing but I’m getting 😡 mad again because l had a schedule appointment with QL. So had come get the truck because MS didn’t want QL to work on it More
by gaw1543
Employees Worked With
Other Employees :
LaToyta McDonald, Mike Semik, Anita Sutton
June 18, 2021
I was pleased with the service department. They fix my car in a timing matter, and gave me back a clean car. Timing picking me up from home. After my car was ready car in a timing matter, and gave me back a clean car. Timing picking me up from home. After my car was ready More
by LINDASUE957
June 17, 2021
Ready on time, did Quality work on the car, Service person Jill make sure everything was completed done right inspected right wash and ready to go out the door. person Jill make sure everything was completed done right inspected right wash and ready to go out the door. More
by zeniaadams15
Employees Worked With
