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Sutton Ford

Matteson, IL

Overview
Employees
Reviews
Vehicles
4.4
4,493 Reviews
Sutton Ford in Matteson, IL, also serving Chicago Heights, IL and Park Forest, IL is proud to be an automotive leader in our area. Since opening our doors, Sutton Ford has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible. If you would like financing options and you are in the market to purchase a new Ford or used car or truck, we will provide assistance to help you find financing options that fit your needs! Whether you have bad credit, no credit, or are a first time car buyer, you can trust that Sutton Ford will get you into the car or truck you choose with professionalism and attention to your needs.
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21315 Central Avenue

Matteson, IL

60443

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Showing 4,493 reviews

July 05, 2021

I have always enjoyed my time at Sutton Ford whether buying or getting Service done my Vehicles. I will continue to recommend them my family and friends. More

by vpope1960
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 05, 2021

Jessica Harris was very helpful and very pleasant to deal with. Oil change was done fast and I was out of the dealership quick. More

by kris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Harris
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July 03, 2021

The service was long. We got there at 8.oo am & left about 2.00. That wasn't too good The service personnel was very helpful More

by ann60617
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Eric
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July 03, 2021

The service advisor was pretty short with me and didn't take a lot of time to understand my full complaint. Then, even though there are known issues for my concerns, they could not do anything about them More

by Vanwolr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 06, 2021 -

Sutton Ford responded

We apologize for the inconvenience. We cannot complete repairs under warranty unless they fail the test. That is the only way to get reimbursed from Ford. We must charge the diagnostic fee which tells us if it failed or not. If it fails, the diagnostic is applied to the cost of the repair but if it does not, the customer must pay for the technian's time and work for the diagnostic.

Jul 06, 2021 -

Vanwolr responded

While I can partially understand that, it still does not excuse charging me for 2 hours of diagnostic time when the technician spent 40 minutes trying to diagnose it. I got a text work started at 11:01, then received a phone call at 11:45AM that nothing could be found. Well, other than two complaints within Ford that match my exact complaint, but have no fixes yet.

July 01, 2021

They always provide outstanding customer service rather it be for sales or service More

by jayw505
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cree Lyons
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July 01, 2021

Change the oil rotated my tires does S asked in a timely manner. The staff was friendly and efficient and I will continue going there More

by CHARLENELEIGH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The guy that helped me take my key off my key ring was very sweet
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July 01, 2021

Speedy and convenient service. No hassle in getting the vehicle taken of and a reminder of things that need to be taken care at a later date More

by JOHNKNOWLTON281
Customer Service
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 30, 2021

Service is top notch, all representatives are very friendly and helpful. Everything went very quickly and clearly. The absolute best service! Sincerely cares for people and has the best advice! More

by elechka2610
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard and Dave
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June 30, 2021

I’ll always shop here. They are very Kind people. very helpful. fast process and I got what I wanted for a reasonable price. They are great More

by talynna2006
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brittani Ashley Culpepper
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Jul 06, 2021 -

Sutton Ford responded

Thank you for the positive review. We look forward to continue to keep you and your vehicle happy

June 30, 2021

I am always amazed at the great service. I have never had a bad experience. This time I was only in for paint protection and detailing. More

by JOANG6524
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
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